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Review Vacancy

Date Posted 11/22/17

Applications Due12/07/17

Vacancy ID45615

AgencyInsurance Fund, State

TitleCustomer Service Representative 3

Occupational CategoryAdministrative or General Management

Salary Grade17

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52518 to $66855 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Broome

Street Address 2001 Perimeter Rd.

City Binghamton

StateNY

Zip Code13760

Minimum Qualifications Six (6) years of business experience including four years of customer service experience, one year of which was in a team/shift leader capacity;
OR
An Associate’s Degree and four (4) years of business experience including two (2) years of customer service experience, one year of which was in a team/shift leader capacity;
OR
A Bachelor’s Degree and two (2) years of customer service experience;
OR
An equivalent combination of training and experience.

If you have questions about your eligibility, please feel free to contact the Personnel Department.

Duties Description Under the supervision of a Customer Service Representative 4, the Customer Service Representative 3 will supervise assigned staff, including other Customer Service Representatives, within their district office and/or division. The Customer Service Representative 3 will ensure that incoming calls and correspondence are processed in the most courteous, expeditious and efficient manner.

Supervises staff to ensure adherence to quality control performance and operational standards, and provide technical assistance as needed. Develops and maintains staff schedules to ensure adequate coverage at all times and monitors adherence to time and attendance rules and regulations. Reviews and comments on proposals for classroom training/educational curriculum developed for use in training staff. Conducts trainings for both Customer Service Representative 1 and Customer Service Representative 2 staff. Generates productivity and other statistical reports. Monitors work standards and daily call/correspondence volume to track and maintain service levels. Provides feedback on problematic methods and techniques; recommends solutions to workload issues. Responsible for implementing departmental strategies for improving customer satisfaction.

Some positions may require additional credentials or a background check to verify your identity.

Name Shlayonda Norman

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street 17 Computer Drive West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease send your resume and cover letter to HR@NYSIF.COM. Please include the Vacancy Post number and your name in the subject line of your email.

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