Review Vacancy
Date Posted: 11/22/17
Applications Due: 12/07/17
Vacancy ID: 45615
Position Information
NY HELPNo
AgencyInsurance Fund, State
TitleCustomer Service Representative 3
Occupational CategoryAdministrative or General Management
Salary Grade17
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52518 to $66855 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 8 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Broome
Street Address 2001 Perimeter Rd.
City Binghamton
StateNY
Zip Code13760
Job Specifics
Minimum Qualifications Six (6) years of business experience including four years of customer service experience, one year of which was in a team/shift leader capacity;
OR
An Associate’s Degree and four (4) years of business experience including two (2) years of customer service experience, one year of which was in a team/shift leader capacity;
OR
A Bachelor’s Degree and two (2) years of customer service experience;
OR
An equivalent combination of training and experience.
If you have questions about your eligibility, please feel free to contact the Personnel Department.
Duties Description Under the supervision of a Customer Service Representative 4, the Customer Service Representative 3 will supervise assigned staff, including other Customer Service Representatives, within their district office and/or division. The Customer Service Representative 3 will ensure that incoming calls and correspondence are processed in the most courteous, expeditious and efficient manner.
Supervises staff to ensure adherence to quality control performance and operational standards, and provide technical assistance as needed. Develops and maintains staff schedules to ensure adequate coverage at all times and monitors adherence to time and attendance rules and regulations. Reviews and comments on proposals for classroom training/educational curriculum developed for use in training staff. Conducts trainings for both Customer Service Representative 1 and Customer Service Representative 2 staff. Generates productivity and other statistical reports. Monitors work standards and daily call/correspondence volume to track and maintain service levels. Provides feedback on problematic methods and techniques; recommends solutions to workload issues. Responsible for implementing departmental strategies for improving customer satisfaction.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Shlayonda Norman
Telephone
Fax (518) 437-1618
Email Address hr@nysif.com
Address
Street 17 Computer Drive West
City Albany
State NY
Zip Code 12205
Notes on ApplyingPlease send your resume and cover letter to HR@NYSIF.COM. Please include the Vacancy Post number and your name in the subject line of your email.
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