Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
W.A. Harriman Campus, State Office Building Campus Bldg. 12
Minimum Qualifications Note: Candidates must be reachable on the current eligible list for this title. If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed below
REASSIGNMENT QUALIFICATIONS: An employee with one year permanent competitive service as a Senior Employment Security Clerk, Grade 9 is eligible for reassignment to any location where a vacancy exists in the title.
70.1 Transfer Qualifications: An employee with one-year of permanent competitive service in an appropriate title allocated to Grade 7 or higher may qualify for transfer pursuant to Section 70.1 of the Civil Service Law. Eligible titles include, but are not limited to: Call Center Representative 1, Grade 9; Employee Insurance Reviewing Clerk 1, Grade 9; Hospital Patient Services Clerk 1, Grade 7; Hospital Patient Services Clerk 2, Grade 9; Investigative Aide, Grade 9; Medicaid Eligibility Examiner 1, Grade 9; Motor Vehicle Representative, Grade 9; Office Assistant 2, Grade 9; Office Assistant 2 (SL), Grade 9; Office Assistant 2 Calculations, Grade 9; Office Assistant 2 Calculations (CL), Grade 9; Office Assistant 2 Customer Service, Grade 9; Office Assistant 2 Customer Service (SL), Grade 9; Office Assistant 2 (CL), Grade 9; Office Assistant 2 Keyboarding, Grade 9; Office Assistant 2 Keyboarding (SL); Office Assistant 2 Stores/Mail, Grade 9,
Section 55-B/C: NYS employees with one year of permanent non-competitive service pursuant to Section 55-b/c of the Civil Service Law may be eligible for a new 55-b/c appointment to this position if
they meet the technical requirements for transfer pursuant to Civil Service Law §70.1 as stated above.
Note: A comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at www.cs.ny.gov/jobseeker/faq/transfer.cfm
Minimum Qualifications for Promotional:
A current New York State Department of Labor employee with one year of permanent competitive, non-competitive, or labor class service in a clerical or keyboarding position allocated to Grade 5 or higher.
Minimum Qualifications for 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.
An associate’s degree or 60 college semester credit hours AND one year of full time work experience in customer service** OR A high school diploma or GED AND three years of full time work experience, one year of which must be in customer service**
Qualifying experience may include: call center agent, customer service representative, sales representative providing information, bank teller, or telemarketer.
Non-qualifying experience includes: cashier, fast-food worker, gas station attendant, clerk, or security guard.
**Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position.
Duties Description As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems for processing unemployment insurance benefits; processing employer and benefit documents, including those involved in the hearing process; reviewing ledgers and making computations to credit charges; processing employer registration forms and addressing employer rate inquiries; examining NYS-45 returns for any discrepancies and determining employer liability; reviewing and preparing documents for high speed scanning; and other clerical duties as needed.
Some positions may require additional credentials or a background check to verify your identity.
Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to email@example.com. Please include the title, location and vacancy ID #45679 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.