Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4 - 16765
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $100671 to $126875 Annually
Appointment Type Contingent Permanent
Duties Description Under the direction of the Project Director, this position will provide Division of Budget (DOB) Help Desk oversight and management along with financial coordination duties as part of Dedicated Team supporting DOB & Chamber.
Specific duties include, but are not limited to:
Oversee the development and implementation of strategic dedicated team plans and budgetary limitations, aligning technology initiatives with agency business goals and associated costs.
Continue to learn and grow in knowledge of procurement processes (internal) and mandated (NYS). Advise team on best practices and work hand-in-hand with DOB and Chamber on all new and recurring procurements.
Manage end-to-end IT procurement processes, including vendor engagement, competitive quote collection, and securing signed Letters of Intent (LOIs).
Partner with ITS Administrative Teams to resolve complex agency inquiries regarding service offerings, billing, and chargebacks.
Manage vendors working with DOB and Chamber IT initiatives, including approval and tracking of invoices.
Oversee the daily operations of the Division of the Budget (DOB) Help Desk, managing a team of support technicians to deliver prompt, high-quality end-user technical support and resolve hardware, software, and network issues.
Serve as the primary ITS liaison for client agencies, coordinating enterprise IT initiatives, escalating critical IT issues, and analyzing customer feedback to continuously improve ITS service delivery.
Manage high-priority incident escalations, assess immediate business impacts, and serve as the designated Incident Communicator to keep stakeholders informed during critical outages.
Collaborate with the ITS Service Delivery Team to expedite urgent service requests, monitor help desk performance metrics, and ensure strict compliance with Service Level Agreements (SLAs).
Direct change management activities, carefully evaluating technical and business impacts to ensure system changes are communicated seamlessly to client agencies with minimal disruption.
Supervise, mentor, and train IT support and administrative staff, providing continuous performance feedback, conducting evaluations, and guiding professional development.
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.