NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Representative 2

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53764 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus Bldg. 8

City Albany

StateNY

Zip Code12227

Duties Description The Registrations, Accounting and Support Bureau (RASB) is a bureau within the Office of Processing Services. This position may be assigned to one of various units within the bureau and would be responsible for processing taxpayer registrations, Power of Attorney (POA) documents, various account update transactions and deposit, payment and refund transaction resolutions.

TSR-2 Job Functions may include, but are not limited to:

• Supervise, plan, organize and adjust staff work assignments to avoid backlogs, meet deadlines, and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.
• Act in a calm, courteous and reasonable manner under very difficult, highly stressful and at times confrontational circumstances.
• Effectively communicate both verbally and in writing with internal and external customers.
• Write performance evaluations and assist in counseling and disciplinary actions as necessary.
• Provide formal classroom and on–the-job training to subordinate supervisors and staff.
• Evaluate and make oral and written reports and presentations to management regarding the work unit inventories and productivity.
• Provide supervisors and staff with technical assistance, guidance, and training on the methods and processes used to create, update, and correct taxpayer profiles and to process registration and power of attorney documents.
• Review tax form changes, system changes and policy directives to determine impact on operations and procedures, and report findings to unit management.
• Assist taxpayers or their representatives, by answering very complex and highly technical questions either on the phone or via written correspondence.
• Use the information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.
• Effectively collaborate with counterparts or organizations both inside and outside of the Department.
• Identify trends, delays and problem areas from production reports and inform unit management of findings.
• Directly supervising, evaluating, and coaching of staff. Promoting the development of staff and educational opportunities.
Adhere to the Time and Attendance rules and regulations of the Department.

Minimum Qualifications Reachable on the eligible list for this title and location or eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our work force with the best technologies available.
New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Any candidate selected for this position will be subject to are view of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is incompliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

Name Antonietta Belott

Telephone 518-486-1907

Fax 518-435-8552

Email Address tax.sm.RecruitmentTeam1@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified candidates should submit a letter of interest and resume to tax.sm.TaxRecruitmentTeam1@tax.ny.gov. Please reference the vacancy ID number and job title in the subject line of your response to this posting. Please provide your social security number to determine appointment transfer eligibility.