NY HELPNo

AgencyState, Department of

TitleBusiness Document Specialist Trainee (Hourly), Business Document Specialist 1 (Hourly), Vacancy ID #220684

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.35 to $25.10 Hourly

Employment Type Part-Time

Part-time Percent 0%

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 18.75

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12231

Duties Description The Business Document Specialist duties in Corporations will include but are not limited to the following:

• Answers phone calls from the public using the VCC phone system and enters Call information into the CRM.
• Searches corporate documents and processes requests submitted by the public.
• Directs correspondence to the correct unit/recipient for response.
• Maintain guidance documents and notes for future reference.

Minimum Qualifications There are no minimum education or experience requirements.

Additional Comments PREFERRED QUALIFICATIONS: Previous experience working in a call center. Customer Service Experience. Familiarity with the Microsoft Office Suite (i.e. - Outlook, Word, & Excel), Oracle Service Cloud (CRM) and web-based applications.

The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources / SH

Telephone 5184742752

Fax 518-402-3656

Email Address HRM.Recruitment@dos.ny.gov

Address

Street 99 Washington Avenue

Suite 1150

City Albany

State NY

Zip Code 12231

Notes on ApplyingNotes on Applying:

If you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.