NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Administrator 2

Occupational CategoryAdministrative or General Management

Salary Grade31

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $131256 to $159784 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus Bldg. 8

City Albany

StateNY

Zip Code12227

Duties Description The incumbent will serve as the Assistant Director of the Registrations, Accounting and Support Bureau and will provide day-to-day direction, leadership, and management of operations in alignment with the Department's Strategic Plan and the Division's Operation Plan. In this role, the incumbent must possess the skills to manage people, self, and processes.

Manage People:

Working with the Director, the incumbent must endeavor to maintain a bureau identity and a high office morale by initiating direct contact with all employees; holding regular and impromptu staff meetings as necessary; engaging staff on issues and ideas and rigorously following up on suggestions; and developing staff awareness and appreciation of the ideas and accomplishments of Division management. Additionally, the incumbent must determine the effectiveness of staff's work performance and identify and secure remedial educational, coaching, and growth opportunities as indicated.

Managing Self:

The incumbent will remain connected to and apprised on the Bureau's issues, interests and activities and advise the Bureau Director of significant personnel or taxpayer issues and offer effective solutions and alternatives. In the conduct of all Bureau activities the incumbent must maintain a high degree of integrity, assure data and employee security and compliance with internal controls. Similarly, the incumbent must be a positive role model and a team player/leader in interdepartmental and interdivisional projects and foster relationships with other Bureaus and exchange lessons learned from successes and failures. In addition, the incumbent must comply with the Department's time and attendance rules.


Manage Processes:

Working with the Director, the incumbent must oversee and monitor the Bureau's assigned work and evaluate its completion in the context of Bureau performance and quality control measures. Consulting with the Director, the incumbent must, set realistic goals for Bureau managers and ensure the desired outcome is understood, effectively pursued, and accurately measured; assure staff is kept current with system related developments and changes to law, regulation and policy which impact the bureau's activities; employ tools and techniques to ensure managers and supervisors understand and pursue a common goal and outcome with regard to shared activities; and, analyze and monitor Bureau programs for opportunities to increase taxpayer compliance, reduce costs and improve service.

The Registrations, Accounting and Support Bureau (RASB) manages a wide variety of processes including processing tax registrations, various taxpayer account updates, power of attorney forms, electronic payments and taxpayer payment resolutions;
department accounting functions; banking services; staffing services and workforce management; as well as technical support teams to manage and support all of the front-end and back-end systems the bureau uses in their day-to-day activities, as well as support of the department’s online services system.

Minimum Qualifications You must be a current New York State employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

Or

Reachable on the appropriate eligible list for this title and location. If you are canvassed, please reply to the canvass.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.


Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

Name Michael Taglione

Telephone

Fax

Email Address Tax.SM.RecruitmentTeam1@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify with their resume to the email address above.

Please reference the vacancy ID number, Taxpayer Services Admr 2 and OPS in the subject line of your response.

Current and former NYS employees may be contacted for their full social security number to verify their NYS employment history and determine eligibility to transfer.