Review Vacancy
AgencyInformation Technology Services, Office of
TitleTechnology Analyst 1 (Product Management) - 10091
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Duties Description • Actively participate in the ITS service delivery team.
• Develop expertise in DOCCS-specific Client Compute (WPS) needs.
• Supervise a team ITS 2 workplace services technicians.
• Work with colleagues to improve client agency service.
• Review and assign incident and request tickets in the ITSM system.
• Manage and direct staff in handling desktop support calls.
• Monitor ITSM work queues for timely resolution of client requests.
• Collaborate with counterparts in other regional areas.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot multi-function and network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software.
• Perform a full range of supervisory duties.
• Handle performance reviews, training, and team management.
Minimum Qualifications Technology Analyst 2 (All Parenthetics)
Six years* of information technology experience, one of which must be within the
appropriate specialty**.
*Substitutions: associate’s degree with 15 semester credit hours in computer science or
a related field substitutes for one year of general information technology experience.
Candidates in a bachelor’s degree program with at least 15 semester credit hours in
computer science or a related field can be credited with one year of general information
technology experience.
Bachelor’s degree in any field including or supplemented by 15 semester credit hours in
computer science or a related field substitutes for three years of general information
technology experience. Any bachelor’s degree substitutes for two years of general
information technology experience.
Master’s degree or higher in computer science or related field substitutes for one
additional year of general information technology experience.
**Specialty includes experience within one or more of the following information
technology disciplines: artificial intelligence, cloud solutions, human centered design,
product management, quality assurance, rapid application development, robotic product
management, geospatial information services.
Note: Classification Standards illustrate the nature, extent, and scope of duties and
responsibilities of the classes they describe. Standards cannot and do not include all of the
work that might be appropriately performed by a class. The minimum qualifications above are
those which were required for appointment at the time the Classification Standard was
written. Please contact the Division of Staffing Services for current information on minimum
requirements for appointment or examination.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.