Review Vacancy
TitleBusiness Systems Analyst 4 - Albany
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $106898 to $131665 Annually
Appointment Type Contingent Permanent
Duties Description Standard Duties:
The duties of the Business Systems Analyst 4 in the Technology and Innovation Division will include but are not limited to the following:
• Lead a team of BSA’s in the Strategic Operations unit (supporting Salesforce CRM, DocuSign and Quadient) through all phases of software development lifecycle for large projects, and series of smaller projects in a cross functional environment.
• Ensure standards are developed and enforced, including standards for business process, integration, data format, coding/customization, testing and deployment, and system documentation for operational support.
• Develop and direct NYS DOL business systems analysis activities. Write unit specific business analysis standards and process documents.
• Create, analyze, and revise flow charts, process models and technical specifications describing "as is" or "to be" IT systems or business processes.
• Direct the documentation and prioritization of IT system requirements to gain stakeholder agreement for projects or process changes.
• Develop and prepare presentations to justify and explain system or business process requirements.
• Evaluate the outcomes of systems testing and confirm that the results are consistent with the system or business process specifications.
• Review proposals from staff and advise management of the impact to revising system or business processes during and after system implementation, if applicable.
• Perform and direct root cause analysis and recommend corrective action to fix affected records and prevent the issue from occurring again.
• Determine the impact of software and hardware releases on the system; recommend delaying software upgrades or revising system specifications and business rules to meet software and hardware requirements.
• Direct the development of training related to systems implementation for users.
• Research and recommend the use of new tools to support the agency.
• Perform all supervisory duties including determining staffing needs and project and resource planning.
Minimum Qualifications MINIMUM QUALIFICATIONS
To be considered for this position, a review of your state history is needed. Please provide the last four digits of your social security number when applying. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:
Reassignment Qualifications:
Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service as a Business Systems Analyst 4; if you have less than one year, you must be reachable on the current Business Systems Analyst 4 eligible list for this location, if one exists.
Provisional Qualifications:
Current Department of Labor employees only, with at least one year of service as a Business Systems Analyst 3 or Business Systems Analyst 3 (Payroll Systems).
Candidates being considered for provisional appointment must demonstrate that they have taken the Business Systems Analyst 4 Civil Service Exam, which was held on December 13, 2025. Candidates must have passed the exam and be reachable in order to be appointed permanently.
Note: In accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.
Note: Non-competitive refers to not competing in an examination; the appointment will be competitive.
52.6 Transfer Qualifications: Current New York State employee with One year of permanent or contingent-permanent as a Grade 25 or higher determined to be administrative by Civil Service.
Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/
Preferred Qualifications
• Hands-on Salesforce configuration experience.
• Understanding of Salesforce data models, automation behavior, security roles, and integration concepts.
• Hands-on experience building DocuSign forms.
• Hands-on experience building document generation.
• Hands-on experience with Quadient tools.
• Basic SQL/SOQL experience.
• Experience supervising or mentoring junior analysts.
• Experience in Agile/Scrum environments.
• Experience with version control systems.
• Experience supporting data mapping or data migration activities.
• Ability to initiate and maintain relationships across a diverse set of stakeholders.
Additional Comments If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available (up to 40%) and can be discussed during the interview.
Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyisHere@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
Notes on ApplyingTo apply, please copy and paste the following into your web browser:
https://on.ny.gov/apply2dol
Vacancy ID: 206010
Title: Business Systems Analyst 4
Location: Albany
Please submit a resume and cover letter demonstrating how you meet the minimum qualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications.
All documents must be received by January 14, 2026. Upload all documents as unlocked and accessible attachments.
If experiencing difficulties with the above link, please reach out to YourDOLJourneyIsHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation, be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.