NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 2 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $76147 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 28 Liberty Street, 16th Floor

City New York

StateNY

Zip Code10005

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be a member of the Mobile Device Support team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives. Travel to OAG regional offices in NYC and downstate may be required at times.

DUTIES:
• Provide timely second-level hardware and software support for mobile device users across the state.
• Support the configuration, activation and support of mobile devices, including cell phones, tablets and mobile hotspots.
• Work with the O365 team to manage the back-end administration of deployed mobile devices in Intune, including application and security policy management, passcode resets, lost device management, device activation and retirement and other duties as needed.
• Work directly with the cellular service carrier vendor to review and manage active and inactive lines, overseas travel requests and other account management activities.
• Participate in the rollout of agency-wide hardware/software deployment initiatives.
• Maintain tickets in the Service Center ticket tracking database. Follow up with users in a timely manner and update calls with actions and resolutions as necessary.
• Assist with asset inventory tracking, including reviewing Warehouse stock and updating asset database information.
• Conduct devices testing and troubleshooting as needed.
• Develop and update technical user guides and IT documentation.
• Other duties as assigned.

Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:
• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
OR
• A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology;
OR
• Two years of professional experience in information technology.

Competitive Minimum Qualifications:
• You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.

PREFERRED QUALIFICATIONS:
• Strong interpersonal, written and oral communication skills
• Ability to work with minimal supervision
• Experience working with end user hardware, particularly mobile devices
• Customer service experience
• Strong organizational skills and attention to detail
• Experience installing, testing and troubleshooting computer hardware

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on ApplyingTo apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include Vacancy ID # 189260 and job title in the subject of your email.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For more information about the Attorney General's Office visit www.ag.ny.gov.