NY HELPNo

AgencyHigher Education Services Corporation

TitleHigher Education Business Analyst 2 (Project Assistant)

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $41.51 to $52.51 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12110

Duties Description DUTIES DESCRIPTION:

Higher Education Business Analyst 2 (Project Assistant) will work with HESC Innovation and Transformation Team and other Program teams on an array of duties including but not limited to:

1. Research and elicit requirements while adhering to established standards and utilizing all necessary deliverables.
2. Conduct studies to analyze and evaluate all required “as-is” and “to-be” processes and flows needed for the new system.
3. Document business process deficiencies requiring resolution during and after implementation.
4. Work with vendor, agency staff and stakeholders to collect, analyze, define, and document business and functional requirements.
5. Assist with business process analysis, business process re-engineering, and developing workflow processes.
6. Create and maintain requirement traceability documents, use cases, business requirements documents, flowcharts, and process models.
7. Work directly with Business Analysis and QA teams on defect identification, resolution, and testing.
8. In Agile setting, participate in scrum meetings, prepare user stories and acceptance criteria.
9. Participate in quality reviews and deliverable acceptance, participate in functional and user acceptance testing.
10. Perform other duties as assigned.

Minimum Qualifications MINIMUM QUALIFICATIONS:

Seven years* of business analysis experience, where at least 50 percent or more of your duties included experience in at least three of the five knowledge areas below:

• Using recognized business analysis methodologies to elicit requirements from business users as the foundation for the solution to the organization’s business needs.
• Describing in a comprehensive written document (e.g., business case, fit-gap analysis document, or functional specification) what the system, process, or product/service must do to fulfill the business requirement(s).
• Using recognized business analysis methodologies (e.g., business process flows, fit-gap analyses, or functional designs) to design solutions to improve the efficiency and effectiveness of the business processes.
• Documenting, communicating, and validating requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals;
• Developing test scenarios, scripts, and data; reviewing test results; and assessing the implementation of appropriate solutions to ensure they perform to the required specifications and achieve the design capabilities.

* An Associate's Degree may substitute two year of the required experience.
* A Bachelor's Degree may substitute four years of the required experience.
* A Master's Degree may substitute five years of the required experience

Additional Comments TELECOMMUTING INFORMATION: Telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.

BENEFITS OF WORKING FOR NEW YORK STATE

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually, plus two (2) floating holidays.
• Up to Thirteen (13) days of paid vacation leave annually.
• Up to Five (5) days of paid personal leave annually.
• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.
• Up to three (3) days of professional leave annually to participate in professional development.

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

PSLF: The Public Service Loan Forgiveness (PSLF) Program allows public service employees to have the remaining balance on direct loans forgiven after 120 qualifying payments are made under an accepted repayment plan while working full-time for an eligible employer. New York State is an eligible employer. More information is available at https://oer.ny.gov/public-service-loan-forgiveness.

Some positions may require additional credentials or a background check to verify your identity.

Name Higher Education Services Corporation

Telephone 5184747556

Fax

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Ave

City Albany

State NY

Zip Code 12110

Notes on ApplyingMETHOD OF APPLICATION: Please submit a clear, concise cover letter and resume with updated contact information, to resumes@hesc.ny.gov by May 11, 2025. Please include the position title in the subject line of the email. Please articulate how you meet the minimum qualifications for this position.