NY HELPYes

AgencyTeachers' Retirement System

TitleOffice Assistant 2/Office Assistant 2-Calculations (NY Helps)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)

Salary RangeFrom $46064 to $60103 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 Corporate Woods Drive

City Albany

StateNY

Zip Code12065

Duties Description Job Duties

The duties of the Office Assistant 2 include, but will not be limited to, the following:

Provide positive customer service both via phone and written communication with members, employers, other retirement systems, internal staff, and other stakeholders.
Adhere to all policy and legal requirements for benefit processing.
Maintain proper documentation in member and employer files; acquire and document appropriate detail for all transactions.
Review membership applications and process enrollments into our system.
Process loan applications and payments from members and employers.
Review and process service and salary data received from participating employers.
Perform benefits calculations.
Review imaged records of members and employers and research activity required to determine proper service credit.
Process adjustments to member records.
Process member requests for prior and/or military service credit and reinstatement of former membership(s), including evaluation of historic payroll and membership records.
Process both transfer-in and transfer-out requests including corresponding with other retirement systems.
Contact beneficiaries for overpayment of benefits upon the death of a retiree.
Process accurate payment of death benefits for both active and retired members.
The duties of the Office Assistant 2-Calculations include the above duties of an Office Assistant 2, and in addition can expect to:

Perform operations involving the assembly of data required for the calculation of a retirement allowance, death benefit, or other member-related benefits.
Other Duties and Responsibilities:

May be deployed to other units within the Member Relations Division based on business need.
May perform other duties as needed and as described in the Civil Service Classification standard for this title series.

Minimum Qualifications Minimum Qualifications

Either 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Office Assistant 2/Office Assistant 2-Calculations (SG-9); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

To be appointed via the NYHELPS program, you must meet the following requirements:

Office Assistant 2-One year of clerical experience.

Office Assistant 2-Calculations-One year of experience where most work time is spent performing mathematical operations, and/or clerical activities related to mathematical operations.

Preferred Qualifications

Excellent customer service skills
Ability to work collaboratively as part of a team.

Additional Comments Resumes submitted via email will not be considered.

In order to be considered for this position, you must meet the minimum qualifications and apply directly to the posting on our applicant portal. The applicant portal address is: https://www.nystrs.org/Careers/Job-Opportunities.


NY HELPS Program Information

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: This is a promotional title, so all promotional opportunities must be exhausted before a non-state employee can be appointed via NY HELPS.
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Some positions may require additional credentials or a background check to verify your identity.

Name Emily Seils

Telephone 518/447-2906

Fax n/a

Email Address recruitment@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on ApplyingIn order to be considered for this position, you must meet the minimum qualifications and apply directly to the posting on our applicant portal. The applicant portal address is: https://www.nystrs.org/Careers/Job-Opportunities.