NY HELPNo

AgencyHuman Rights, Division of

TitleEqual Opportunity Specialist 1

Occupational CategoryNo Preference

Salary Grade18

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $67119 to $83286 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Bronx

Street Address 1 Fordham Plaza, 4th Floor

City Bronx

StateNY

Zip Code10458

Duties Description The New York State Division of Human Rights is dedicated to eliminating discrimination, remedying injustice, and promoting equal opportunity, access, and dignity. Our vision is a New York free of discrimination where everyone can fulfill their potential and participate fully in the life of the state.

Reporting to the Director of DEIA Operations, the DEIA Customer Experience Manager (Equal Opportunity Specialist 1) will help develop and lead the implementation of strategies to foster belonging through the principles of diversity, equity, inclusion and accessibility across the Division and externally, focusing on the members of the public that the Division interacts with. The new Diversity, Equity, Inclusion and Accessibility (DEIA) Office will lead the work to create a welcoming, inclusive and equitable environment for all staff and the public interacting with the Division.

Specific responsibilities include:
1. Liaises with other agency units to consult and troubleshoot best practices and considerations related to public-facing program’s day-to-day operations that intersect with of diversity, equity, inclusion, and accessibility.
2. Communicates effectively with and provides resources, support, guidance and troubleshooting to employees and members of the public as related to the provision of reasonable accommodations requested by the public, including mediation to address inquiries and resolve concerns.
3. Serves as the Division’s Americans with Disabilities Act (ADA) Coordinator, working closely with the Deputy ADA Coordinator and other units as needed, to ensure compliance with legal requirements and efficient processing of reasonable accommodation requests from the public.
4. Serves as the Division’s Deputy Language Access Coordinator, working closely with the Division’s Language Access Coordinator and the NYS Office of Language Access to ensure compliance with legal requirements and the optimization of culturally and linguistically responsive services provided to the public by the Division.
5. Manages projects to advance DEIA Office initiatives focused on customer experience, such as trainings, translation projects, finance- and procurement-related activities, project plan development and implementation, quality assurance review and more.
6. Develops resources and content across a range of formats, about topics related to diversity, equity, inclusion, and accessibility, including reference documents, and other communications.
7. Develops trainings in the procedures and techniques employees need to effectively perform their duties with a culturally responsive approach that centers the principles of equity, inclusion, and accessibility.
8. Meets with relevant external stakeholders (in and outside of government) to exchange information, build work relationships and address opportunities to collaborate with to advance the Division’s DEIA goals, including delivering trainings or presentations.
9. Conducts necessary outreach and research about legal and technical inquiries received, industry trends, best practices, service providers and innovations in the diversity, equity, inclusion, and accessibility space to inform programmatic planning.
10. Identifies and addresses opportunities to standardize and improve DEIA team’s efficient workflow and process optimization, including the development and maintenance of a project management tracker to help ensure deadlines, requirements and goals are met and progress recorded.
11. Prepares reports of Division’s diversity, equity, inclusion, and accessibility work, including DEIA Office’s projects and metrics, in collaboration with other stakeholders.
12. Collaborates with DEIA team leadership, Communications, Legislative and External Affairs, and other units as needed on public-facing messaging.
13. Identifies data sets and makes recommendations for appropriate data collection and analysis to measure progress in diversity, equity, inclusion, and accessibility goals related to agency’s interactions with the public.
14. Develops and manages systems to gather customer feedback and public perspectives (such as surveys and forms), in collaboration with other business units, to drive continuous improvement in services that are culturally responsive, equitable, inclusive and accessible.
15. Collaborates with the Communications, Legislative and External Affairs and other units as needed on programming to enhance the public cultural awareness, including through messaging and events.
16. Collaborates with DEIA Employee Engagement Manager on development and implementation of methods to drive continuous improvement of Division services that are culturally responsive, equitable, inclusive and accessible.
17. Helps onboard, coach and supervise team interns.
18. Fills in for DEIA Employee Engagement Manager and Director of DEIA Operations, in their absence.

Minimum Qualifications NON-COMPETITIVE QUALIFICATIONS:
Six years of experience* in equal opportunity, diversity and inclusion, or human rights.
*Qualifying experience includes working with organizations concerned with equal opportunity, diversity and inclusion, civil rights, minority business development, or similar programs; or in recruiting, training, and upgrading the educational and job qualifications of protected class members.
Substitutions: associate’s degree may substitute for two years of the nonsupervisory experience; bachelor’s degree for four years; and J.D. or master’s degree for five years.

Additional Comments We offer a comprehensive benefits package, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 College Savings Program

Please note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.

All people with disabilities are encouraged to apply.

Eligible for $4000 location pay

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources / CG

Telephone

Fax

Email Address HRresumes@dhr.ny.gov

Address

Street Agency Bldg 1, Empire State Plaza

City Albany

State NY

Zip Code 12220

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.