Review Vacancy
AgencyAttorney General, Office of the
TitleSenior Consumer Frauds Representative or Consumer Frauds Representative Trainee (NY HELPS)
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $50844 to $80655 Annually
Appointment Type Contingent Permanent
Duties Description • Review, analyze, and process complaints in the case management system (NYMatters) and determine disposition.
• Create and send written communication to complainants where appropriate with guidance and consultation of attorneys and supervisors.
• Identify patterns of fraud and violations of the law and escalate to a supervisor or the appropriate bureau or office.
• Compile and review reports for the bureau and ensure that assigned tasks are being completed promptly.
• Run queries to ensure that caseload is accurate.
• Communicate verbally via telephone and/or in person with members of the public providing guidance and/or resources where appropriate.
o Document details of calls for tracking, training, and improvement purposes.
o Transfer calls to the appropriate individual, bureau, or regional office.
o Refer calls to the appropriate external agency or organization.
• Ensure calls are answered and messages are responded to promptly.
• Manage the bureau’s consumer frauds shared mailbox.
o Responsible for the daily organization and distribution of complaints and inquiries received.
o Responsible for the timely distribution and escalation of email.
o Ensure that the mailbox is current and there is no buildup or backlog.
o Ensure that the complaints, inquiries, or documents received through both portals are properly assessed before distribution.
• Assist with creating and updating bureau-specific guides.
• Perform the necessary research when processing intakes, updating and/or creating guides, or when completing projects requested by upper management (ex. finding the correct name, address, or phone number for a company or individual; finding the appropriate agency for a subject matter; or finding statistics for a project).
• Assist with affirmative litigation.
o Track deadlines.
o Provide support with data entry and compilation (ex. create spreadsheets with consumer data, data obtained from other sources, etc.)
• Coordinate with other bureaus, regional offices, or agencies where appropriate.
o Collaborating on affirmative cases/statewide initiatives with other Bureaus as requested
o Participating in outreach activities (ex. Senior Centers, Homes Shows, Landlord/Tenant events. Etc.).
• Supervise interns:
o Assist with hiring interns (review applications, interview candidates, contact references, and upload and submit documents to the hiring department, etc.)
o Manage attendance and schedule of interns to ensure coverage and to ensure that deadlines are being met.
o Train and assess interns.
o Distribute assignments, meet with interns to provide guidance, and help resolve any work-related issues.
o Compile and review workload reports with interns.
• Perform other duties as assigned.
Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NON-COMPETITIVE QUALIFICATIONS:
• Senior Consumer Frauds Representative (PEF SG 17, current starting salary $63,361, job rate $80,655)
A paralegal degree or paralegal certificate program or 60 semester credit hours and five years of experience primarily dealing with the general public in a sales or consumer/customer service or problem resolution capacity.
• Consumer Frauds Representative Trainee 2 (PEF SG NS, current starting salary $53,764, job rate $68,630)
A paralegal degree or paralegal certificate program or 60 semester credit hours and three years of experience primarily dealing with the general public in a sales or consumer/customer service or problem resolution capacity.
• Consumer Frauds Representative Trainee 1 (PEF SG NS, current starting salary $50,844, job rate $65,061)
A paralegal degree or paralegal certificate program or 60 semester credit hours and two years of experience primarily dealing with the general public in a sales or consumer/customer service or problem resolution capacity.
OTHER WAYS TO QUALIFY:
Reachable on the Department of Civil Service Eligible list for Senior Consumer Frauds Representative.
OR
Eligible for a lateral transfer or eligible for transfer under 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website.
OR
55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, the candidate must be enrolled in the Civil Service 55b/c program and meet the minimum qualifications listed above.
Additional Comments Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.
As an employee of the OAG, you will join a team of dedicated individuals who work to serve the people of our State through a wide variety of occupations. We offer a comprehensive New York State benefits package, including paid leave, health, dental, vision, and retirement benefits, and family-friendly policies. Additionally, the OAG offers a robust Workplace Flexibilities Program with multiple options for employees, including telecommuting (up to two days per week) and alternative work schedules.
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller (OSC) in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.Recruitment@ag.ny.gov
Address
Street Office of the New York State Attorney General
The Capitol
Notes on ApplyingIn your submission, you must provide sufficient information to determine from your resume and/or cover letter that you meet the minimum qualifications stated above. If a certificate or degree is required to demonstrate that you meet the minimum qualifications, you must provide proof that you hold the required certificate or degree.
To apply, please send your resume, cover letter, and a copy of your degree/transcript (if applicable) to HR.Recruitment@ag.ny.gov. Be sure to include the Vacancy # and Title of the position in the subject heading of your email.
For more information about the OAG, please visit our website: www.ag.ny.gov.