Review Vacancy
AgencyState Comptroller, Office of the
TitleBusiness Systems Analyst 2, SG-23(NYHELPS)Item# 00283
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Appointment Type Contingent Permanent
Duties Description This position is in the Bureau of Program Management Office within the Division of Chief Information Office.
• Assist in establishing and maintaining business analysis methodologies.
• Lead or assist in organizing and conducting business process improvements and consulting engagements.
• Work with stakeholders to support existing business processes and systems components.
• Document and categorize existing business processes to support the understanding of the “as-is” state and development of a “to-be” process.
• Work directly with the Chief Information Office (CIO), business units, and staff to design and implement solutions required to maintain or improve existing functionality.
• Perform fit gap analysis with stakeholders.
• Facilitate cost/benefit analysis activities.
• Work directly with the CIO, business units, and staff to facilitate, coordinate, and complete the required activities in the Analysis Phase of the System Development Life Cycle (SDLC).
• Provide guidance and direction during the development of user and system requirements and manage all phases for medium and large business analysis projects.
• Lead or assist with organizing and facilitating requirement elicitation sessions for both operational and IT projects ensuring stakeholders’ needs are understood.
• Meet with key project stakeholders and end users to identify, understand, and document business and technical processes and requirements.
• Lead or assist with development of process, data, and object-oriented models to support the understanding of the business requirements.
• Decompose high-level business and user requirements into functional requirements.
• Verify and validate requirements throughout the business analysis process.
• Perform business analysis intelligence activities such as data mining to extract data for forecasting, assess service delivery metrics by analyzing data post-project such as customer satisfaction, operational performance, and/or financial impact, and provide management with information to make decisions.
• Facilitate the elicitation, documentation, and tracking of new business requirements.
• Assist in the development of consistent approaches and best practices for business analysis.
• Promote the use of business analysis and business process improvement.
• Participate in the Office of the State Comptroller’s (OSC) Community of Practice and external Business Analysis professional groups such as New York State Forum Business Analysis and Business Architecture group and the IIBA Albany Capital District (ACD) Local Chapter.
• Continue professional development through participation in meetings, professional seminars, webinars, and standard classroom instruction.
• Create business analysis plans, manage product scopes, and estimate and decompose business analysis activities/work efforts.
• Develop business engagements, identify current states and objectives, and analyze/prioritize business issues and needs.
• Assess proposed solutions to determine how to meet the business needs, identify gaps, and determine necessary workarounds and/or change.
• Coordinate with external stakeholders and other partners to successfully deliver products.
• Assist with business analysis training activities including, but not limited to, developing and updating training materials, coordinating training, and delivering training.
• Serve as an instructor for the OSC Future Forward Internship Academy (FFIA) program Business Analysis training course.
• Develop and deliver business analysis content for brown bag sessions, customized/specialized business analysis training, OSC’s Employee Development Week (EDW), and Community of Practice (COP) presentations.
• Directly supervise the activities of Business Systems Analysts 1, trainees, and/or Student Interns.
• Evaluate staff performance and productivity.
• Ensure proper adherence to time and attendance rules.
Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to a Business Systems Analyst 2, you must have:
• A bachelor’s or higher degree AND three years of business analysis experience where your primary duty was performing three of the five following activities:
o Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
o Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
o Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
o Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
o Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.
OR
• A bachelor’s or higher degree AND possession of a Level 2 International Institute of Business Analysis/Certification of Capability in Business Analysis (IIBA/CCBA) Certification AND one year of business analysis experience where your primary duty was performing three of the five activities listed above.
OR
• Possession of a Level 3 International Institute of Business Analysis/Certified Business Analysis Professional (IIBA/CBAP) Certification.
Examples of non-qualifying experience include but ARE NOT limited to:
• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources.
• Responsibility limited to forms design and changes to forms.
• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.
• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.
• Development of instructional materials and classroom training.
• Help desk duties including troubleshooting, resolving user issues, and providing customer service.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 or 52.6 of the Civil Service Law.
For 70.1 or 52.6 transfer to a Business Systems Analyst 2, salary grade (SG)-23, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as a Business Systems Analyst 1.
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.
Additional Comments Knowledge, skills, and abilities:
• Demonstrated experience using recognized business analysis techniques to elicit requirements (e.g., business, stakeholder, solution, and transition).
• Demonstrated experience determining required operational services from business users as the foundation for the solution to the organization's business needs (e.g., brainstorming, interviewing, observation).
• Demonstrated experience using recognized business analysis methodologies to design solutions aimed at improvements by elevating the efficiency and effectiveness of the business processes (e.g., business process improvement, business process modeling, data modeling, fit-gap analyses, or functional designs).
• Strong facilitation and organizational skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills with an ability to express complex information and concepts to project sponsors, managers, technical staff, consultants/contractors, and agency users.
• Ability to work well in a team environment.
• Demonstrated experience using business analysis techniques and tools.
• Strong troubleshooting, problem solving and organizational skills.
• Strong understanding of the project management lifecycle and how it aligns with the requirements lifecycle.
• Demonstrated ability to manage multiple priorities.
• Demonstrated ability to work with others to analyze problems quickly and develop the best solutions and/or options.
• The ability to be flexible, to adapt to change, and work well in a participative, team-oriented environment with diverse assignments.
• Business analysis training, membership/participation in the International Institute of Business Analysis (IIBA) and professional communities of practice.
Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924
Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.
OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
• A state pension with vesting after five years’ service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more
Some positions may require additional credentials or a background check to verify your identity.
Address
Street Office of the New York State Comptroller, Division of Human Resources
110 State Street, 12th Floor
Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/business-systems-analyst-2/072512, Reference Item #00283-KKS on your cover letter for proper routing.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments.
If you have questions about this vacancy, please contact this Division representative:
Division Contact: Jamie Bess
Email Address: CIO_HR@osc.ny.gov