Review Vacancy
TitleCitizen Services Representative - Vacancy ID# 188656
Occupational CategoryAdministrative or General Management
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $67199 to $8328600 Annually
Duties Description The Division of Consumer Protection (DCP) Outreach and Education Program, within the Consumer Services Unit (CSU), is charged with initiating and encouraging consumer education programs throughout the State of New York. The Program’s goal is to deliver live seminars, provide rich consumer educational resources, both in print and on the Division website, and create social media campaigns that are current, practical and concise.
Under the general direction of the Division of Consumer Protection Director and Consumer Services Unit Director, and the immediate supervision of the Consumer Education Director, the Consumer Education Community Liaison is charged with the following:
Coordinate and conduct consumer education outreach programming on behalf of the NYS Department of State Division of Consumer Protection across New York.
• Actively seek out opportunities to liaise with community organizations, educational institutions, local government programs and like organizations to promote DCP’s consumer education programming and services.
• Create, coordinate, identify, evaluate, prepare, schedule, deliver and/or attend no less than two (2) educational consumer protection presentations, workshops or tabling events per week. The metric measurement is no less than 26 events per quarter.
• Facilitate internal logistic planning, and execution of event requests.
• Update outreach calendar and metric records, as directed.
• Read consumer protection publications and relevant daily news articles to stay up to date on current consumer protection concerns and trends, new and proposed federal and state consumer protection laws and external consumer protection guidance.
• Cultivate strategic partnerships with organizations/individuals outside of the DCP network and maintain and track contact lists for the region of coverage.
• Represent DCP at public events and outreach meetings, including providing presentations on DCP as needed.
• Stay up to date on DCP’s programs and guidance to communicate effectively and accurately regarding DCP’s services.
• Stay up to date on DCP’s programs and guidance to communicate effectively and accurately regarding DCP’s services.
• Contribute to any Outreach and Education Program Policies & Procedures amendment processes, as directed.
Produce original digital and printed consumer education materials.
• Create, maintain and/or update brochures, palm cards, one-pagers and other printed consumer education materials.
• Create, maintain and/or update PowerPoint presentations and other digital consumer education materials.
• All materials created should be salient, concise, in plain language and proofread before they are sent to the Consumer Education Director for review
Work with inter-agency staff on information and resource distribution.
• Develop social media campaigns and weekly content to support Division Facebook and Twitter pages. Material shall be current, relevant, and seasonally appropriate.
• Draft consumer education articles to support newsletter requests.
• Be available, as needed, for Consumer Protection press events.
• Assist with Governors Correspondence as needed.
Assist with Division of Consumer Protection programming, policy, and research as needed.
• Perform product recall assignments as a commissioned official with the U.S. Consumer Product and Safety Commission.
• Attend Division monthly meetings.
• Provide suggestions for new consumer protection policies during annual solicitation exercise.
• Support other Division activities as necessary.
• Provide assistance to the DCP Director, CSU Director or Consumer Education Director, as requested.
Expand outreach and education program skills and perform ongoing training and education.
• Participate in all mandatory Statewide Learning Management System classes.
• Identity and participate in at least two (2) additional Statewide Learning Management System opportunities annually. The additional two learning modules must be in relation to supporting the Liaison duties and/or professional growth.
Minimum Qualifications Minimum Qualifications:
Bachelor’s degree and two years of professional experience in administrative support or management of an office.
Specialized experience includes:
• Consumer protection education, community engagement, or community-based organization outreach experience.
• Demonstrated public speaking experience.
• Effective communicator, with interpersonal and analytical skills to determine the best approach to reach different audiences and tailor messaging accordingly.
• Strong presentation, writing and analytical skills.
• Proficiency with Microsoft Office suite (e.g., Word, Excel, PowerPoint, etc.) and the ability to learn new computer software programs quickly.
• Ability to lift and transport up to 20 lbs. to support event operations.
Substitutions: Four years of specialized experience or associate’s degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
If a degree and/or credit hours are listed, please forward your transcripts with your resume and cover letter.
Additional Comments Applicants should submit a resume and cover letter that clearly demonstrate how they meet the minimum or preferred qualifications for the position.
Salary within the listed range will be commensurate with education and experience, and degree to which preferred qualifications are met.
The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.
We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.
NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HRM.Recruitment@dos.ny.gov
Address
Suite 1150
Notes on ApplyingIf you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.