Review Vacancy
TitleDesktop and Mobile Computing Specialist
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
Salary RangeFrom $66000 to $71000 Annually
Minimum Qualifications Minimum Qualifications:
Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization
3 years' experience working maintaining and supporting Mac and Windows computers using JaMF and Active Directory or similar enterprise management models.
Strong writing and documentation skills.
Demonstrated ability to be self-motivated, to manage multiple priorities and tasks, and to work independently and within a team structure
Excellent communication and interpersonal skills including the ability to build solid working relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
Applicants must demonstrate an ability to support diversity, equity, access, inclusion and belonging relative to their role
Preferred Qualifications:
Experience in JaMF Pro administration for macOS/iOS devices
Experience working in higher education
Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT)
JaMF 300 and above Certification
Experience with MECM
Duties Description Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist, specializing in Apple operating systems (macOS and iOS) and devices. The Specialist is a member of the Desktop and Mobile Computing Group (DMCG), supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux). She/he/they develops and relies on tools and processes for enterprise management of endpoints to deploy operating systems, applications and patches, maintain an accurate device inventory, and support the secure and reliable operation of the University's workstations and mobile devices. The Specialist works on service and project teams associated with research, teaching & learning, information security, and infrastructure services. The Specialist will strive to become a subject matter expert providing guidance, oversight, and recommendations related to macOS, iOS, Windows, and Linux endpoints.
Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints
Serve as ITS' subject matter expert in Apple operating systems and devices
Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (ie. JaMF)
Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions
Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory
Create and maintain technical documentation and the AskIT (user) knowledge base related to Apple and Mac endpoints
Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices
General Desktop and Mobile Computing Support
Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts
Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency
Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers
Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows
Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed
Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation
Consider, develop, recommend, and implement operational work and service improvements
Stay abreast of industry practices and tools for enterprise management of endpoints
Manage and operate test environments for all service offerings; conduct field tests, as warranted
Ensure service level agreements and operational level agreements are followed consistently
Application Administration and Configuration
Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.
Additional Responsibilities:
Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation
Additional Comments Professional Rank and Salary Range: Lead Programmer/Analyst, SL3; $66,000-71,000.
Special Notes: Visa sponsorship is not available for this position.
This position has the potential for telecommuting up to 50%
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
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