Review Vacancy
Date Posted: 07/16/18
Applications Due: 07/30/18
Vacancy ID: 55217
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.27 to $17.27 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 5%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address Division of Employment and Workforce Solutions
State Office Campus, Bldg 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications Candidates must have:
1. An Associate’s Degree or 60 college semester hours and one year of work experience in customer service*
OR
2. A High School diploma or GED and three years of work experience, one year of which must be in customer service*
*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience may include call center agent, caseworker, customer service representative, sales representative providing information, or telemarketer. Non-qualifying experience includes cashier, fast-food worker, gas station attendant, or security guard.
Duties Description As a Senior Employment Security Clerk assigned to DEWS you will serve as a central point for disseminating general information about the 599 program to UI customers and responsible for handling all in-bound calls on a continuous basis. Will perform a variety of functions related to the processing and review of 599 applications. Managing correspondence, preparing documents for imaging and updating customer records using the mainframe and OSOS. Assist with various office functions.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and or out-stationed assignments.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Tina Pan
Telephone 518-457-1020
Fax 518-485-9495
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #55217 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.
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