Position Information

NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 2 (NYHELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 10 British American Blvd

City Latham

StateNY

Zip Code12110

Job Specifics

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will work in the Windows Development and Automation group of the Information Technology Bureau’s Infrastructure and Operations section. The incumbent will be responsible for the maintenance and support of department Windows endpoints, which includes desktops, laptops, and Virtual Desktop Infrastructure (VDI), as well as desktop Group Policy settings, OS security updates and hardening, and other enterprise client applications.

DUTIES:
• Manage the Windows desktop/laptop and VDI environment, including installing and maintaining the Operating System, software updates, and support of applications.
• Install, configure, update and support client-side applications.
• Support and maintain desktop images and configurations for use on endpoints across the state.
• Write and maintain PowerShell scripts to perform a variety of tasks and automation, such as vulnerability management, application discovery, WSUS/SCCM commands, and bulk object modifications.
• Work closely with Security Operations team to triage and remediate security vulnerabilities or incidents on endpoint devices.
• Work with Security team to implement security policies, manage user access and apply security updates.
• Develop and maintain documentation pertaining to operating procedures for new technologies as well as develop and implement test plans for new equipment and software.
• Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services.
• Address ServiceNow incidents and requests and provide assistance to end users, which may include general troubleshooting/repair of software, access issues to network shares or other resources, and tier-2 or 3 escalated incidents.
• Other duties as assigned.

*Off hours technical support of critical systems may be required.

Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered-in to the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 26, 2024, and June 11, 2025. Notification to employees regarding a change in their status is forthcoming. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective June 12, 2025, or later will be addressed with a subsequent cover-in.

Non-Competitive Minimum Qualifications:
• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
OR
• A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology;
OR
• Two years of professional experience in information technology.

Competitive Minimum Qualifications:
• You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.

Preferred Qualifications
• 2+ years of experience in the most recent versions of Windows Desktop operating systems.
• 1+ years experience with Intune/SCCM for software installations, patching and imaging.
• 1+ years experience administering Active Directory and Group policy.
• 1+ years experience using with PowerShell.
• Experience with ServiceNow modules including change control, incidents, and requests.
• Experience supporting end-users in a desktop role or similar user support role.
• Strong communication and customer service skills.
• Experience working independently, but also as part of a team.

Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The agency's hours of operation are Monday through Friday, between 8:30 a.m. and 5:00 p.m. (37.5 hours/week). Scheduling determinations are dependent upon the needs of each bureau and will be communicated during interviews. Some nights, weekends, and travel are required.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

 

Notes on ApplyingTo apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include Vacancy ID # 197876 and job title in the subject of your email.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For more information about the Attorney General's Office visit www.ag.ny.gov.