Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleTechnology Analyst 2 (Quality Assurance) - Project Assistant

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County New York

Street Address PENN 1, 1 Pennsylvania Plaza

OR Albany, NY*

City New York

StateNY

Zip Code10119

Job Specifics

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Quality Assurance) will be responsible for testing, analyzing, and ensuring that software products, systems, and applications meet the highest standards of quality and performance to meet client agency business needs. The position will develop and implement testing plans, create test cases and test scripts, and document findings. It will report defects and tracks resolutions, utilizing customer focus groups and monitoring ongoing customer feedback to identify product issues to ensure products meet functional requirements before they make it to the user. This position may directly supervise a team of Technology Analyst 1’s (Quality Assurance).

Duties include, but are not limited to, the following:
• Review and analyze system specifications.
• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor manual or automated test scripts to assess functionality, reliability, performance, and quality of software products, systems, and applications.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Identify and remedy defects within the development process, helping troubleshoot issues.
• Create standards and procedures to determine product quality and release readiness.
• Drive innovation and streamline overall testing processes.
• Identify, isolate, and track bugs throughout testing.
• Report bugs and errors to development teams.
• Identify any potential problems that users might encounter.
• Perform all aspects of verification, including functional, system, regression, and user acceptance testing.
• Collaborate closely with cross-functional teams (e.g., developers and product managers), ensuring product quality throughout the software development lifecycle and developing effective strategies and test plans.
• Conduct post-release/ post-implementation testing.
• Ensure ongoing compliance with quality and regulatory requirements.
• This position may perform the full range of supervisory duties.

Minimum Qualifications Six (6) years of broad information technology (IT) experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.
o At least two (2) years of IT experience must be in quality assurance testing, IT project management, or a related technical role.

Education/Experience Substitutions
Earned college degrees in computer science, information systems, software engineering, or a related field of study may substitute for the specified years of broad IT experience as follows:
o Associate’s degree substitutes for 2 years of experience.
o Bachelor’s degree substitutes for 4 years of experience.
o Master’s degree substitutes for an additional 1 year of experience.
o Doctoral degree substitutes for an additional 2 years of experience.

Preferred qualifications:
• Preference for candidates holding relevant technology analyst certification, including but not limited to:
o Certified Software Quality Analyst (CSQA)
o Certified Quality Improvement Associate (CQIA)
o Certified Associate in Software Testing (CAST)
o International Software Testing Qualifications Board (ISTQB) Certification
• Understanding of software development methodologies, like Agile or Waterfall, and regression testing.
• Knowledge of one or more programming language, like Java or C#.
• Working knowledge of test management software (e.g. qTest, Zephyr) and SQL.
• Strong attention to detail to identify software errors.
• Well-developed analysis and problem-solving abilities, adept at thinking critically about software and its potential flaws to troubleshoot issues.
• Excellent communication skills to effectively document and relay issues to cross-functional teams for resolution.


Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.

Additional Comments Fingerprinting and background check are required for employment with ITS.

This position will be located in either Albany, NY or New York City.

Salary Commensurate with experience
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Eight (8) days of paid sick leave annually
* Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost

Additional Benefits
* New York State Employees’ Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

This position may require critical services to be performed outside of normal work schedule.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 2 (Quality Assurance) position and include the vacancy ID (186887) in the subject of your email.

Your Social Security Number may be required to confirm your eligibility.