Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleTechnology Analyst 2 (Robotic Process Automation) - Project Assistant

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Swan Street Building, Core 4

OR NYC*

City Albany

StateNY

Zip Code12220

Job Specifics

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Robotic Process Automation) will be responsible for identifying, designing, and overseeing the implementation of software robots (bots) to automate repetitive tasks and processes, meeting client agency business needs by increasing operational efficiency and productivity. The position will collaborate with business managers and IT professionals to understand business requirements and translate them into technical specifications, ensuring the successful execution of IT projects. This position may directly supervise a team of Technology Analyst 1’s (Robotic Process Automation).

Duties include, but are not limited to, the following:
• Analyze business processes and workflows to identify opportunities for automation.
• Design, test, and implement RPA bots to automate repetitive tasks.
• Work closely with stakeholders to understand their needs and requirements.
• Document RPA processes, including technical design, test results, and user manuals.
• Provide ongoing maintenance and support for RPA bots to ensure they function properly.
• Monitor and manage automated processes to ensure they are operating efficiently and effectively.
• Train end users on how to use RPA bots and handle any issues that may arise.
• Keep up-to-date with advancements and best practices in RPA technologies.
• Provide input for strategic planning around the use of RPA technologies.
• This position may perform the full range of supervisory duties.

Minimum Qualifications Six (6) years of broad information technology (IT) experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations.
o At least two (2) years of IT experience must be in robotic process automation (RPA) analysis or a related technical role.

Education/Experience Substitutions
Earned college degrees in computer science, information systems, or a related field of study may substitute for the specified years of broad IT experience as follows:
o Associate’s degree substitutes for 2 years of experience.
o Bachelor’s degree substitutes for 4 years of experience.
o Master’s degree substitutes for an additional 1 year of experience.
o Doctoral degree substitutes for an additional 2 years of experience.

Preferred qualifications:
• Preference for candidates holding relevant RPA certification from recognized institutions or software providers.
• Technical proficiency in RPA tools like UiPath, Blue Prism, or Automation Anywhere to develop, design, and test automation scripts.
• Strong analytical skills to understand business processes, identify automation opportunities, and evaluate the feasibility of automation.
• Excellent problem-solving skills to troubleshoot issues that may arise during the automation process and come up with effective solutions.
• Knowledge of business process re-engineering and process mapping, to optimize and improve business processes prior to automation.
• Strong communication skills to interact with stakeholders, understand their needs, and explain technical details in a non-technical language.
• Project management skills to prioritize tasks, manage timelines, and deliver projects on time and within budget.
• Understanding of programming languages like .NET, C#, Python, or Java to customize automation solutions as per business needs.
• Knowledge of SQL and relational databases, to handle data-related tasks in automated processes.
• Familiarity with technologies that are often integrated with RPA, like artificial intelligence and machine learning concepts.


Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.

Additional Comments Fingerprinting and background check are required for employment with ITS.

This position will be located in either Albany, NY or New York City.

Salary Commensurate with experience
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Eight (8) days of paid sick leave annually
* Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost

Additional Benefits
* New York State Employees’ Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more

Positions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

This position may require critical services to be performed outside of normal work schedule.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 2 (Robotic Process Automation) position and include the vacancy ID (186855) in the subject of your email.

Your Social Security Number may be required to confirm your eligibility.