Position Information

NY HELPSNo

55-b/c EligibleNo

AgencyHealth, Department of

TitleManager Information Technology Services 1 - 88855

Occupational CategoryOther Professional Careers

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $111708 to $137590 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.4

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of Health Insurance Programs / Division of Operations and Systems/ Bureau of eMedNY

11 Corporate Woods Blvd.

City Albany

StateNY

Zip Code12211

Job Specifics

Duties Description Reporting to the eMedNY Assistant Bureau Director, the MITS 1 will serve as the manager of the eMedNY Operations Team within the Division of Systems (DOS) within the Office of Health Insurance Programs (OHIP). The incumbent will be responsible for overseeing critical operational, fiscal, vendor, compliance, and system-support activities associated with the New York Medicaid Management Information System (MMIS) and eMedNY. Specific duties include, but are not limited to:
-Direct, coordinate, and manage eMedNY operational activities to ensure objectives are achieved and aligned with contractual requirements and Department goals.
-Assign Operational work, monitor progress, and ensure activities are completed within established timeframes.
-Serve as an escalation point for significant operational issues and coordinate appropriate resolutions.
-Manage the review of operational requests and determine the appropriate course of action, including whether work should remain within Operations or be transitioned elsewhere.
-Coordinate responses to emergency eMedNY/MMIS issues and work with appropriate stakeholders to mitigate operational impacts.
-Review quarterly Medicaid claiming documentation to ensure completeness, consistency with eMedNY/MMIS operations, and appropriate Federal Financial Participation (FFP)
-Review and approve invoices submitted by the eMedNY vendor/fiscal agent to ensure invoiced activities are consistent with authorized work, applicable transmittals, OAPDs, contractual requirements, and operational activities.
-Monitor vendor financial activities and hold the vendor accountable for contractual obligations and deliverables.
-Manage the eMedNY Operational transmittal process, including review, coordination, tracking, and approval of transmittals that provide the vendor with authorization to implement required system changes and updates.
-Manage transmittal-related activities through completion and address issues or delays as necessary.
-Coordinate with audit teams, Department leadership, and other stakeholders regarding any Audit questions, findings, requests, and responses from oversight agencies (OSC, OMIG, CMS)
-Research and prepare responses to audits and ad hoc requests for information.
-Developed a strong understanding of eMedNY operations, interfaces, processes, and dependencies in order to identify potential issues and support timely resolution.
-Research complex operational questions and translate findings into actionable recommendations.
-Review reports from the contracted Quality Assurance team and act on any findings.
-Oversee the management of the shared mailboxes and the assignment of work on operational items and direct as needed.
-Develop and Document all standard operating procedures with the eMedNY Operations team and ensure that they align with the contract and state and vendor staff follow these processes.
-Work with ITS and other parties as needed on network and infrastructure items.
-Develop and act as a subject matter expert on the eMedNY system and sub systems.
-Oversee the management of all access requests for eMedNY, Mobius, CERT, PTAR, MEIPASS, eMedNY Project File, Fiscal agent's application launcher, and OKTA.
-Manage the maintenance and updates for the following recurring reports: the Check Run Report, Adjudicated Claim Summary, and Off-Track Betting (OTB)
-Oversees the processing and deployment of the Public Assistance Reporting Information System (PARIS) match country database Quartey.
-Promote increased operational maturity through improved documentation, system knowledge, stakeholder coordination, and vendor management.
-Oversee the support of SharePoint development and administration for Operations-related information and documentation.
-Oversee the support of recurring code reviews and other operational controls as assigned.
-Oversee the coordination with the vendor to resolve operational issues and ensure required services and system activities are completed.
-Perform a full range of supervisory duties.

Minimum Qualifications Current New York State Department of Health employee with permanent or contingent-permanent status as a Manager Information Technology Services 1, SG-27, OR; Current New York State employee with one year of permanent or contingent-permanent service in a title at or above a SG-25, and eligible for transfer under Section 52.6 of the Civil Service Law

Preferred Qualifications: The preferred candidate will have experience in administration of health care systems. Having pre-existing knowledge of Medicaid and health policy would aid the incumbent in being successful in this position.

Preferred candidate will have excellent decision-making capacity, writing, editing and interpersonal skills. Incumbent will have experience supervising a large number of staff and experience in remote staff supervision and assignment and tracking of required tasks.

Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

This position may require travel throughout New York State including overnights to areas not served by public transportation.

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group, CD/MITS1/88855

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference CD/MITS1/88855 included in the subject line or by mail to Human Resources Management Group, CD/MITS1/88855, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.