Position Information

NY HELPSNo

55-b/c EligibleYes

AgencyTaxation & Finance, State

TitleTaxpayer Services Administrator 1

Occupational CategoryAdministrative or General Management

Salary Grade29

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $123754 to $151566 Annually

Employment Type Full-Time

Appointment Type Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman Campus Bldg. 8

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description This position is in the Registrations, Accounting and Support Bureau (RASB) within the Office of Processing Services and will report to the Assistant Director of RASB. Duties may include but are not limited to the following:

Oversee the activities of several different assigned program area(s) and directly supervise unit managers. Analyze production reports, assign or re-assign staffing to maintain productivity levels to ensure critical business tasks are completed timely and backlogs are kept to a minimum.
Review and advise on the handling of executive correspondence and other processing problems. Prepare plans for accommodating workload changes and responsibilities that result from legislative mandates, vendor contracts and upper management directives.

Review, analyze and comment on legislation and other administrative proposals that affect operations. Review and comment on procedures for new functions, as well as review existing procedures on an on-going basis for updates and advancements.
Review operational contracts for accuracy in the Request for Proposal (RFP) process. Review and approve change controls, and work with vendors on annual cycle changes, issues related to ongoing system defects, and operational enhancements.
Act as a liaison between other program areas within the Bureau, as well as across OPS and other Divisions. Advise your program area(s) of changes in legislation and management directives that impact your operations.

Initiate and manage new processes or make changes to existing ones through either direct intervention or through service and information technology requests. Serve as Project Manager with day-to-day oversight and leadership of development efforts.
Possess effective writing skills to correspond with taxpayers and their representatives on complex issues, as well as to report to executive management on the status of development projects.

Adhere to the Department's Code of Conduct, policies, time and attendance rules and regulations, and NYS Ethics Laws.

Minimum Qualifications Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Kasey Alibozek

Telephone (518) 486-6144

Fax (518) 435-8552

Email Address tax.sm.RecruitmentTeam1@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should submit a letter of interest and resume to tax.sm.TaxRecruitmentTeam1@tax.ny.gov. Please reference the vacancy ID number and job title in the subject line of your response to this posting. Please provide your social security number to determine appointment transfer eligibility.