Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 3 Programming

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $90582 to $114585 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Empire State Plaza

Swan Street Building, Core 3, Floor 1

City Albany

StateNY

Zip Code12229

Job Specifics

Duties Description Under the direction of the Information Technology Specialist 4, SG-25, the Information Technology Specialist 3 Programming, SG-23, is a core technical role within the Digital Transformation Office (DTO), Communications Team and they are responsible for building, configuring, and supporting NY-integrations and shared services for the ComX phone team. This role will be delivering new and innovative products that adhere to the Office of Information Technology Services (ITS) policy and requirements. This role is highly technical and requires a deep knowledge of the technologies involved.

Specific duties shall include but are not limited to:

•Collaborate with Customers, Product Managers, and engineers to refine requirements into technical tasks, and develop solutions that are repeatable and reusable as products.
•Build and enhance current and new product and integration capabilities through configuration, integration, and custom development aligned to engineering standards and patterns.
•Implement and support APIs, data integrations, and modern AI features required for shared services.
•Contribute to automated testing and delivery workflows; participate in code review and documentation.
•Support deployment and troubleshooting activities across environments; assist in resolving defects and operational issues.
•Maintain clear technical documentation and implementation notes to support continuity across squads.
•Assist and contribute to the build out of the new ContactNY contact center platform

Minimum Qualifications Eligible for a transfer under Section 52.6 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ OR reachable on the appropriate eligible list in Albany.

Note: If you are on the examination eligible list for the position title and shift in this location, you do not need to respond to this posting. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Please note: Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting if all criteria are met according to ITS Policy.

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street 164 Columbia Turnpike

City Rensselaer

State NY

Zip Code 12144

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.