Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleOffice Assistant 3

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $56506 to $68630 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 299 Old Niskayuna Road (Wade Road)

City Latham

StateNY

Zip Code12110

Job Specifics

Duties Description The Processing and Shared Services Bureau consists of the following units:
• Document Imaging
• Liability Correspondence
• Return Data Management (RDM)
• Returns Processing Center (RPC)
• Returns Processing Center Support (RPCS)

Under the supervision of a Taxpayer Services Specialist 2, the incumbent will supervise and provide technical assistance for the day-to-day activities of a unit whose function is to perform high speed document processing, remittance depositing, data entry, electronic form insertion, and exception work for multiple taxes. Activities include but are not limited to the following:

• Provide guidance to a team and/or other subordinate staff who process taxpayer return filings or payments and may individually handle more complex cases.
• Effectively communicate information, by correspondence or telephone to ensure the accurate processing of taxpayer filings or payments with internal and external stakeholders.
• Supervise Unit and individual work. Assign work, evaluate, and monitor staff productivity, work performance, and time and attendance using existing quality assurance procedures.
• Write performance evaluations and assist in disciplinary actions as necessary for subordinate staff.
• Identify improvement opportunities and work with the employee to develop knowledge, skills, and abilities.
• Provide staff with technical assistance, guidance, and training in the methods, processes, policies, and procedures used to data capture and process the various types of return filings and payments of the Unit.
• Assist in the development and implementation of new or revised procedures.
• Identify training needs and may personally develop and conduct formal classroom, video, or on-the-job training for staff.
• Evaluate and monitor unit workflow to ensure unit and bureau quality and timeliness objectives are met.
• Identify trends, delays and problem areas from production reports and inform unit management of findings.
• Create written and oral reports and spreadsheets for management.
• Adhere to the Department’s time and attendance rules and regulations.
• Perform with the highest level of integrity, acting within the Department’s code of conduct, state ethics laws and department policies.

Minimum Qualifications Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Additional Comments New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Taglione

Telephone 518-408-3081

Fax 518-435-8552

Email Address tax.sm.RecruitmentTeam1@tax.ny.gov

Address

Street W. A. Harriman State Office Campus Building 9, Room 256

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should send their resume to Tax.sm.RecruitmentTeam1@tax.ny.gov. Please put Office Assistant 3 (OPS) and Vacancy ID number in the subject line of your email. You may be contacted to provide your full Social Security Number for verification.