Position Information

NY HELPNo

AgencyHealth, Department of

TitleInvestigative Specialist 3 (Professional Conduct) - 59804

Occupational CategoryOther Professional Careers

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of Professional Medical Conduct

Riverview Center, 150 Braodway

City Albany

StateNY

Zip Code12204

Job Specifics

Duties Description Under the general direction of the OPMC Assistant Director, Investigative Specialist-3 (IS3) functions as the Program Director responsible for management of the 8,000-10,000+ complaints received annually by the Central Intake Unit located in the Office of Professional Medical Conduct (OPMC) Central Office. The IS3 will use their investigative training and expertise to advance the process appropriately. Job duties may include, but are not limited to, the following:
1. Managing subordinate clinical investigative and administrative staff in the administration and technical supervision of a major program unit.

2. Directing daily management and oversight of complaint processing, supervising the assignment of complaints for processing, investigative review and determination, ensuring compliance with governing laws, regulations and policies, and ensuring implementation of the Professional Medical Conduct Manual of Investigative Operations and the Central Intake Unit policies and procedures.

3. Ensuring timely and accurate progress of all complaints using effective investigative strategies, engaging appropriate professional resources such as legal or clinical reviews, and ensuring appropriate referrals to outside stakeholders.

4. Evaluating staff performance, case productivity, and utilization of staff resources. Ensuring the Statewide Investigations Information Management System is utilized throughout the process accurately portraying all processes and timelines for each case with associate documentation, including the documentation of all investigative activity, interviews, phone conversations, and findings in writing. Implementing appropriate training to maintain high performance levels with assigned staff. Ensuring program goals and productivity standards are met.

5. Reviewing all investigative determinations made on complaints for accuracy and completeness, with recommendations for improvements as appropriate.

6. Preparing correspondence to complainant and licensees of determination of complaints or responding to determination appeals, as appropriate.

7. Performing and overseeing the Central Intake quality assurance program in coordination with the Case Information Administration Unit and implementing activity improvement strategies where applicable.

8. Liaising between program and the OPMC call center, as well as responding to telephone calls and/or written communication from the public concerning questions related to Public Health Law section 230 and State Education Law section 6530.

9. Maintaining and updating the Central Intake Unit policies and procedures.

10. Responding to escalated written correspondence received via Executive Correspondence or other means of correspondence.

11. Participating in the development and implementation of programmatic and unit training.

12. Additional duties as assigned by OPMC Executive Management.

Minimum Qualifications Permanent Transfer Candidates: Current NYS Department of Health employee with one year or more of permanent or contingent-permanent competitive status as an Investigative Specialist 2 (Professional Conduct), G23 and eligible for transfer via Section 70.1 of the Civil Service Law.

Preferred Qualifications:
• Strong computer skills, including experience using databases and conducting research
• Demonstrated ability to interpret written communications
• Strong supervisory and management skills
• Excellent written and oral communication skills, and ability to interpret written communication from the public and others
• Good customer service skills and interpersonal skills"

Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

This position may require travel throughout New York State including overnights to areas not served by public transportation.

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources Management Group, LD/IS3PC/59804

Telephone 518-486-1812

Fax 518-473-3395

Email Address resume@health.ny.gov

Address

Street Corning Tower, Empire State Plaza, Room 2217

City Albany

State NY

Zip Code 12237

 

Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference LD/IS3PC/59804 included in the subject line or by mail to Human Resources Management Group, LD/IS3PC/59804, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.