Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 4 - 11160

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Swan Street Building, Core 4, Floor 5

City Albany

StateNY

Zip Code12210

Job Specifics

Duties Description • Coordinate with ITS Service Desk leads to identify critical issues, declare major incidents (MIs), and engage technical teams.
• Act as the primary liaison between technical teams and ITS executive management, providing regular, accurate updates on incident progress.
• Lead investigation efforts, facilitate technical and critical conference bridges, and drive efforts to establish workarounds or permanent solutions.
• Ensure all actions, timelines, and decisions are documented within the incident record for audit and improvement purposes.
ITS provides operational support to state agencies on a
24x7x365 basis; some positions may be required to provide this
critical service at any time.

• Conduct Post-Incident Reviews (PIR) to analyze root causes, identifying lessons learned, and improving existing incident management procedures.
• Manage cross-functional teams and resolving resource conflicts during the incident, escalating to management when necessary.
• Supervise enterprise Incident Management team, to ensure all activities identified above are consistently performed for all MIs.

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 4 OR in a position at G-23 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title and shift in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above.

Candidates must be reachable on the current eligible list for this title in order to be list appointed.


Please note:

Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

Appointment to this position is not final until all agency approvals have been granted.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

If eligible, positions located in New York City will receive an additional $4,000 downstate adjustment location pay with regular annual salary.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen(13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development Health Care

Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Ryan Taratus

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Office of Information Technology Services, Human Resources Management

164 Columbia Turnpike

City Rensselaer

State NY

Zip Code 12144

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.