Position Information

NY HELPNo

AgencyEducation Department, State

TitleVisitor Services Assistant 1, Box OCE-1554/27531

Occupational CategoryNo Preference

Salary Grade08

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $40391 to $49743 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Other (see below)

"Other" Explanation 9:00AM - 5:00PM, Wednesday - Sunday, including holidays

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Office of Cultural Education

New York State Museum

City Albany

StateNY

Zip Code12234

Job Specifics

Duties Description The New York State Education Department’s Office of Cultural Education (OCE) seeks a Museum Retail Store Associate (Visitor Services Assistant 1) to join the team at the New York State Museum Store. Under the general supervision of the Director of Retail Operations, the incumbent will serve as a frontline representative of the Museum, providing exceptional customer service and assisting with daily retail operations that enhance the visitor experience and support the Museum’s educational mission. Duties include, but are not limited to:

• Welcome and assist visitors and customers, providing courteous, informed service about Museum Store products and Museum offerings.
• Operate the point-of-sale (POS) system, process sales transactions, returns, and exchanges in accordance with cash handling procedures.
• Maintain accurate records of transactions and ensure the security of cash and inventory.
• Support inventory management, including receiving, unpacking, labeling, restocking, and organizing merchandise.
• Monitor stock levels and communicate restocking needs to the Director of Retail Operations.
• Assist with the arrangement and upkeep of merchandise displays to ensure visual appeal and alignment with Museum themes and seasonal changes.
Maintain a clean, safe, and orderly retail environment; perform light cleaning and organizational duties as needed.
• Participate as a team member in achieving sales and service goals, maintaining a professional, cooperative work environment.
• Provide information about the Museum, exhibits, programs, and visitor amenities as needed.
• Contribute to special retail events, promotional activities, and collaborative Museum initiatives.

Minimum Qualifications MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent non-competitive service as a Visitor Services Assistant 1.

Non-Competitive Appointment: Candidates must have two years of experience* in the visitor/customer service environment in a cultural institution.

*College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year of qualifying service.

Additional Comments CONDITIONS OF EMPLOYMENT:
This will be a permanent, non-competitive appointment. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of experience and/or transcripts will be required at the time of interview for all candidates. The work schedule for this position includes hours of either 8:30AM – 4:30PM or 9:00AM - 5:00PM, on Wednesday through Sunday, including holidays.

This position leads to a maximum salary of $49,743 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

APPLICATION: Qualified candidates should send a resume and letter of interest by January 13 2026 to ocejobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1554) in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Interested in a job with New York State, but don’t know where to start?

Visit these links for information on working for New York State:
• https://www.cs.ny.gov/jobseeker/
• https://www.cs.ny.gov/pio/publications/gettingajob.pdf

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits
• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Public Service Loan Forgiveness (PSLF).
• Eligibility for various life insurance options.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address ocejobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by January 13 2026 to ocejobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1554) in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.