Position Information

NY HELPYes

AgencySUNY Cortland

TitleOffice Assistant 2 Print Services

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $42641 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Cortland

Street Address Graham Avenue

City Cortland

StateNY

Zip Code13045

Job Specifics

Duties Description Position Summary:
The Office Assistant 2 performs advanced clerical and office support duties requiring substantive knowledge of printing, signage, billing, and office operations. This position is responsible for producing campus signage, coordinating specialty print requests, preparing and processing bills and invoices for print projects, and independently triaging print- and billing-related inquiries. The work involves independent judgment, accountability for quality, timelines, and outcomes. The Office Assistant 2 may provide guidance and on-the-job instruction to Office Assistant 1 (OA1) staff and student interns.

Watch to learn more about careers at SUNY Cortland:
https://www.youtube.com/watch?v=98njPbVKNFY

Major Responsibilities:
Specialized Print & Signage Production
• Produce campus signage and specialty print requests (large-format, multi-component, non-standard materials) using approved branding and equipment.
• Produce specialty print requests such as large-format printing, multi-component jobs, and non-standard materials. Ensure accuracy, quality control, and adherence to deadlines.
• Troubleshoot printing and production issues. Coordinate reprints, adjustments, or vendor support as necessary.

Customer Consultation & Project Management
• Serve as a primary point of contact for print and signage inquiries. Review requests for completeness, feasibility, and compliance with campus standards.
• Review requests for feasibility and compliance; prioritize complex jobs to balance competing deadlines.
• Assist departments with signage planning, including advising on appropriate formats, quantities, timelines, and production options.

Financial Services & Billing
• Prepare, review, and process bills and invoices for print and specialty print projects, including compiling usage data, verifying rates and charges, and ensuring accuracy prior to submission in accordance with established billing procedures.
• Maintain detailed records of print production costs, usage, and billing activity to support internal tracking, reporting, and audits.
• Serve as a point of contact for departments and clients regarding print billing questions. Research and resolve discrepancies or coordinate corrections with internal offices or external clients/vendors as appropriate.

Operations & Staff Support
• Provide guidance and on-the-job instruction to Office Assistant 1 staff related to printing, signage, and related procedures.
• Recommend enhancements to workflow efficiency and customer service.
• Perform all duties of an OA1 Stores and Mail as required.

Physical Requirements
• Frequent lifting of 25–50 pounds.
• Frequent bending, climbing, and walking for extended periods during production and delivery.

Preferred Qualifications:
• Experience producing specialty print materials and campus signage, including layout, formatting, and quality control.
• Experience using print-related software, equipment, and office management systems.
• Experience coordinating workflow and priorities for multiple projects or requests.
• Experience in a higher education or similar office environment supporting multiple departments or stakeholders.
• Experience preparing, reviewing, and processing invoices or billing for office services or print projects.
• Experience providing guidance or informal training to clerical staff.

Knowledge, Skills & Abilities:
• Knowledge of print production processes, signage standards, and related workflows.
• Skill in producing specialty print and signage materials using print equipment and software.
• Ability to exercise independent judgement in reviewing, prioritizing and resolving print and signage requests for feasibility and compliance with established standards.
• Ability to provide guidance and informal instruction to OA1 staff and student interns regarding print, signage, and related procedures.
• Effective communication skills.

Minimum Qualifications Appointment to this position could be a permanent competitive appointment or a permanent non-competitive appointment.

1. Permanent Competitive Appointment Options:
You must hold or have held the title of Office Assistant 2 on a permanent basis or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be sent to people on the eligible list. You may also qualify if you are permanent in one of the Office Assistant 2 titles or Library Clerk 2.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in one of the following titles: Administrative Assistant 1 series, Office Assistant 2 series, Library Assistant 1 and/or Payroll Assistant.

2. Non-Competitive Appointment Option:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), employees hired under NY HELPS will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE QUALIFICATIONS-To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position.
This position may be designated 55 b/c and is subject to verification of applicant eligibility.

The minimum qualifications for this title are:
One year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems.

Additional Comments The State University of New York Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Submit an on-line employment application at https://jobs.cortland.edu/postings/10010

For more information, or if you need assistance with the on-line application process, please contact the Human Resources Office, ext. 2302.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name BillieJo Harris

Telephone 6077532146

Fax 6077535994

Email Address billiejo.harris@cortland.edu

Address

Street 21 Graham Avenue

City Cortland

State NY

Zip Code 13045

 

Notes on ApplyingSubmit an on-line employment application at https://jobs.cortland.edu/postings/10887.
For more information, or if you need assistance with the on-line application process, please contact the Human Resources Office, ext. 2302.