Position Information

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 4

Occupational CategoryOther Professional Careers

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $106898 to $131665 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address WA Harriman Campus Bldg. 8

City Albany

StateNY

Zip Code12227

Job Specifics

Duties Description The Registrations, Accounting and Support Bureau (RASB) is responsible for a variety of functions including processing various tax registrations, powers of attorney, and account update functions, managing the accounting, electronic payments, banking services, online services, and external communications programs, developing and/or maintaining the systems to support all of these functions, as well as staffing services and workforce management functions that support the entire Office of Processing Services.
In RASB Program Development, under the supervision of a Taxpayer Services Administrator, the incumbent will provide guidance, management, and leadership to a team whose function is to monitor, develop, test, and implement changes to tax registration, processing, and payment systems.
Activities for this position may include, but are not limited to, the following:
• Provide day-to-day direction, leadership, and management of operations in alignment with the Department’s strategic plan and the Division’s operation plan.
• Interact with section supervisors, Divisions, and taxpayers in a professional and cooperative manner. Communicate effectively both verbally and in writing, and timely complete required reports.
• Supervise the development and oversee the installation of new or revised automated systems and manual work procedures in relation to electronic services based on Tax Law changes, legislative changes, policy changes or changes mandated by the policies and regulations of the Federal government or other state agencies.
• Oversee all testing functions related to system changes and new system implementations including the review of all the test cases and conditions, monitoring the test execution, collaborating with program areas and ITS on defect resolution, and monitoring and reporting out on testing status.
• Oversee and direct the optimal usage of personnel, by effectively assigning staff to meet program performance goals. Establish reporting mechanisms to measure and monitor volume of work received, work in progress, completed work, efficiency of systems and section operational levels.
• Possess the skills to analyze and plan for the impacts of programmatic, systematic or legislative changes in operations. Identify and implement opportunities for increasing voluntary compliance and reducing operational costs.
• Oversee the analysis and review of business rules to ensure they are operating effectively and manage the maintenance of all business rules for a specific program area.
• Make recommendations on the development and implementation of system changes.
• Meet any travel requirements; travel may occasionally be required for this position.
• Meet Department's time and attendance requirements

Minimum Qualifications Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available.
New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by New York State Department of Taxation and Finance that the candidate is in compliance with all the local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Michael Taglione

Telephone 518-408-3081

Fax 518-435-8552

Email Address tax.sm.RecruitmentTeam1@tax.ny.gov

Address

Street W. A. Harriman State Office Campus

Building 9, Room 256

City Albany

State NY

Zip Code 12227

 

Notes on ApplyingQualified candidates should send their resume to Tax.sm.RecruitmentTeam1@tax.ny.gov. Please put Taxpayer Services Specialist 4 and Vacancy ID number in the subject line of your email.
You may be contacted to provide your full Social Security Number for verification.