Position Information

NY HELPYes

AgencyWorkers' Compensation Board

TitleVerbatim Reporter 1 (NY HELPS), WCB Item #969

Occupational CategoryOther Professional Careers

Salary Grade17

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $66690 to $80655 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Erie

Street Address Office of General Counsel, Verbatim Reporters

295 Main Street, Suite 400

City Buffalo

StateNY

Zip Code14203

Job Specifics

Duties Description Under the direction of the Verbatim Reporter Services Supervisor SG-25 or Verbatim Reporter 2 SG-19 the position will transcribe audio recordings of hearings, record workers' compensation hearings using a stenographic machine as necessary, and/or provide real time transcription for hearing impaired participants. Specific duties include, but are not limited to:
• Transcribe verbatim audio recordings of multi-voiced testimony and/or dialogue of hearings in workers' compensation, volunteer firefighting, volunteer ambulance workers, or paid family leave discrimination claims using a stenographic machine and computer-aided transcription, specifically Case CATalyst software, to create an accurate verbatim transcript.
• Record multi-voiced hearings in workers' compensation, volunteer firefighting, volunteer ambulance workers, discrimination, or disability benefits claims contemporaneously with the speaker reflecting a true and accurate record of the verbatim dialogue and/or sworn testimony given by all persons present using a stenographic machine.
• Provide computer-aided real-time transcription (CART), the instant translation of spoken words into text displayed on a screen, using a stenographic machine and Case CATalyst software for hearing participants with reasonable accommodations.
• Record and/or transcribe meetings or other Workers' Compensation Board proceedings as directed.
• Maintain through stenographic notation, a record of witnesses being sworn in, exhibits placed into evidence, off-the-record discussions, type of testimony (direct, cross-examination, redirect, etc.), identification of speaker and parties present.
• Create transcripts in accordance with the Workers' Compensation Board's prescribed page setup rules.
• Proofread and correct all transcripts to ensure they are accurate and complete verbatim records of the hearings.
• Complete transcripts timely and accurately in compliance with prescribed time limits for transcription work as set by the Verbatim Reporter Unit manager and the Verbatim Reporter Services Supervisor.
• Access queue(s) in the Claim Information System as often as necessary, but no less than daily, to review work requests assigning work to be transcribed. Work Requests are only to be marked as complete upon completion of the transcript and its electronic submission into the case file.
• Review necessary documents in the Case Folder to obtain hearing information and ensure proper spelling of names.
• Access and download audio recordings.
• Import completed transcripts electronically using the Claim Information System.
• Certify transcript with appropriate certification language and electronic signature using the Claim Information System.
• Complete and import/file transcripts with sufficient page counts to meet the page production standard set by the Verbatim Reporter Unit manager and the Verbatim Reporter Services Supervisor.
• Contact supervisor in person, by telephone, or by email regarding any questions or problems regarding completion of work, as well as any other issues.
• Access and review emails multiple times each day, to ensure any requests to expedite the completion of a transcript is seen as soon as possible.
• Create and maintain a customized electronic dictionary that includes commonly used terms and phrases, especially medical and legal terms.
• Submit daily report of work completed including the information specified and in the format set by the Verbatim Reporter Unit manager and Verbatim Reporter Services Supervisor.
• Maintain confidentiality of all information regarding claims.
• Comply with all applicable ethics laws, rules, and policies and procedures of New York State and the Workers' Compensation Board.
• Adhere to Board attendance and leave rules and special instructions outlined by the supervisor regarding requests for time off and reporting unscheduled absences or late arrivals.
• Complete all mandatory training courses by the deadline date.

Preferred Qualifications:
• Proficient in the use of Case CATalyst software.
• Familiar with the Diamante Stenograph machine.
• Familiar with Express Scribe software.
• Experience providing computer-aided real-time transcription (CART).

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. When the Civil Service commission adopts the NY HELPS resolution, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON COMPETITIVE MINIMUM QUALIFICATIONS
Possession of a certificate of completion of a two-year course/degree in court reporting or verbatim reporting from a nationally or regionally accredited school or institution or one recognized by the New York State Education Department; OR two years of satisfactory experience in general verbatim reporting; or possession of documentation confirming proficiency of at least 180 words per minute from a nationally or regionally accredited school or institution or one recognized by the New York State Education Department.

Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response. Candidates must meet the non-competitive minimum qualifications listed above.

CIVIL SERVICE LIST APPOINTMENT:
Candidates must be reachable on the appropriate Civil Service eligible list.

OR

TRANSFER QUALIFICATIONS:
Candidates must have one year permanent or 55 b/c service in a title designated as appropriate for transfer in accordance with Section 52.6 of the Civil Service law.

Additional Comments Please Note: This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits
• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits
• Public Service Loan Forgiveness (PSLF).
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Eligibility for various life insurance options.
• Access to NY 529 and NY ABLE College Savings Program
• Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.

We are happy to provide reasonable accommodations during the hiring process. If you have a disability or special need that requires a reasonable accommodation, please send a request to officeofgeneralcounsel@wcb.ny.gov.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Recruitment Unit

Telephone

Fax 518-486-6364

Email Address HRM@WCB.ny.gov

Address

Street Human Resources Office

328 State Street

City Schenectady

State NY

Zip Code 12305

 

Notes on ApplyingQualified candidates should send a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please send your resume to HRM@WCB.ny.gov (email resumes are preferred). It is important that you reference the WCB Item #969 in the subject line of your email to ensure receipt of your application. (Please do not reference the Vacancy ID No.)