Position Information

NY HELPNo

AgencyInsurance Fund, State

TitleCustomer Service Representative 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Broome

Street Address 2001 Perimeter Rd. East

City Endicott

StateNY

Zip Code13760

Job Specifics

Duties Description Responsibilities include but are not limited to:

•Respond to customer inquiries and/or complaints.
•Analyze information and identifies issues to be resolved.
•Handle all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution.
•Gather detailed information from callers to determine the best approach to resolve problems.
•Refer complex and/or sensitive situations beyond scope of authority to supervisor or department staff.
•Handle difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs.

Please Note:
For the first three months, the Customer Service Representative 1 will be required to work in the office during their training program. As the employee completes training, the option to telecommute at 50% per pay period will become available.

Minimum Qualifications Two years of customer service experience; or
sixty college credit hours and one year of customer service experience.


Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.

Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Fringe Benefits:
• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Public Student Loan Forgiveness (PSLF).
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.

NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.


Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Eva-Rae Andrews

Telephone

Fax (518) 437-1618

Email Address hr@nysif.com

Address

Street PO Box 66699

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.