Review Vacancy
AgencyPublic Service, Department of
Occupational CategoryAdministrative or General Management
Bargaining UnitM/C - Management / Confidential (Unrepresented)
Salary RangeFrom $0 to $0 Annually
Minimum Qualifications Qualified candidates will possess a Master’s Degree or higher in a relevant subject area. While there is a preference for candidates to have an understanding of the energy, water, and telecommunications industries, along with consumer advocacy experience, consideration will be given to candidates with engineering, law, or business backgrounds and experience with government or public service.
Duties Description The New York State Department of Public Service is seeking a Consumer Advocate and Director of its Office of Consumer Services. This consumer advocate will serve in a senior leadership position, reporting directly to the Chief Executive Officer (CEO) of the Department of Public Service and Chair of the Public Service Commission. Candidates should have experience and passion for addressing consumer concerns and the ability to manage a diverse group of professional and administrative staff. This person must be a strategic and innovative thinker with a proven ability to develop complex policies, and the capability of navigating potentially controversial situations.
The candidate must be an effective speaker, presenter, and writer; a strong advocate who is able to balance competing concerns; effective at working with colleagues; and a person who exhibits sound executive judgment.
The functions to be performed include the following:
• Advocating for consumer policy matters, including low-income and special needs programs, service quality, advanced technologies including renewable and energy efficiency, and other timely policy-related development.
• Representing consumer interests in regulatory proceedings and policy matters before the Commission.
• Coordinating and interacting with external entities, including those representing residential and commercial interests.
• Delivering best in class customer service, including managing a call center that assists consumers by ensuring that utilities comply with applicable consumer protection rules and regulations, and assisting utility customers during power outages.
• Actively resolving consumer complaints. Ensuring timely analysis and resolution of escalated complaints that may involve informal hearings and appeals to the Commission if the residential or business consumers are not satisfied with the initial complaint determination.
Additional Comments Salary will be commensurate with experience. The primary location for this position is Albany, but consideration may be given to New York City with regular travel to Albany where the majority of staff are located. This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority.
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruiting@dps.ny.gov
Address
Street Three Empire State Plaza
Human Resources Management
Notes on ApplyingTo apply, please send a completed NYS Dept. of Public Service Employment Application Part-1, which may be found on the Career Opportunities page at www.dps.ny.gov, resume and cover letter to recruiting@dps.ny.gov or to Human Resources Management at the address above.