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Review Vacancy

Date Posted 03/14/18

Applications Due03/28/18

Vacancy ID49602

NY HELPNo

AgencyHigher Education Services Corporation

TitleStudent Loan Control Representative 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $39533 to $47177 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 7:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 99 Washington Avenue

City Albany

StateNY

Zip Code12255

Minimum Qualifications Employees who possess the following minimum qualifications may apply:

Applicants must be reachable on the current NYS eligible list or be eligible for transfer under Section 70.1 of the NYS Civil Service Law.

Duties Description DESCRIPTION OF JOB DUTIES: Duties include but are not limited to:

1. Perform a variety of collection activities requiring regular contact with borrowers, lending institutions and third parties for the collection of defaulted student loans. Employee maintains individual account ownership.
2. Locate borrowers using available skip-tracing tools.
3. Use appropriate telephone techniques to interact with borrowers via inbound and outbound calls in efforts to collect defaulted student loans.
4. Describe repayment obligations, liabilities and possible ramifications of failure to repay student loans.
5. Advise borrowers of available repayment options including federal direct consolidation and rehabilitation loan programs or other alternative options.
6. Attempt to secure payment on a borrower’s defaulted loan through persuasion and negotiation to achieve the maximum rate of recovery.
7. Recommend reduced payment arrangements where appropriate and/or set up and arrange monthly installment payments via automatic payment options.
8. Conduct follow up activities to ensure adherence to repayment schedules or negotiated payment arrangements.
9. Understand and maintain strict compliance with laws and regulations pertaining to collection and FFELP.
10. Performs other duties as assigned.?????


NOTE: IF MANDATORY LISTS EXIST FOR THIS TITLE, PREFERENCE IN FILLING THIS POSITION WILL BE GIVEN TO THE INDIVIDUALS ON THESE MANDATORY LISTS.

Additional Comments Qualified individuals must submit a resume and cover letter which provides specific information that outlines how their work experience meets the minimum qualifications.

The hours of these positions require working from 9:00 a.m. to 5:00 p.m. four days per week and from 12:30 p.m. to 7:30 p.m. one day per week.

Please e-mail your resume & cover letter to resumes@hesc.ny.gov with "SLCR" in the subject line. If you wish to submit via regular mail, please mail to the address listed, ATTN: BHRM, Heather Reppenhagen.

Some positions may require additional credentials or a background check to verify your identity.

Name Heather Reppenhagen

Telephone (518) 473-6455

Fax (518) 473-6685

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Avenue

City Albany

State NY

Zip Code 12255

 

Notes on ApplyingPlease e-mail your resume & cover letter to resumes@hesc.ny.gov with "SLCR" in the subject line. If you wish to submit via regular mail, please mail to the address listed, ATTN: BHRM, Heather Reppenhagen.

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