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Review Vacancy

Date Posted 12/05/17

Applications Due12/19/17

Vacancy ID45841

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.93 to $16.93 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Unemployment Insurance Division

W.A. Harriman Campus, State Office Bldg 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS

An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems; provide administrative office support, screen and refer telephone calls to appropriate staff, examine daily mail; be responsible for the preparation of a variety of documents, databases and correspondences using various Microsoft Office applications; assist UI Benefit Operations as needed; and other clerical duties as needed.

Additional Comments Accepting 55b/55c Candidates. Please provide a copy of your 55b/55c letter when applying.

Please provide a resume and cover letter when applying for this position.

Some positions may require additional credentials or a background check to verify your identity.

Name Angel Nuñez

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #45841 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.

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