Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Review Vacancy

Date Posted 10/19/17

Applications Due11/14/17

Vacancy ID44602

AgencyState University of New York - Admin.

TitleOffice Assistant 2 (Customer Service)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $15 to $15 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State University Plaza

City Albany

StateNY

Zip Code12246

Minimum Qualifications Required Qualifications
•Ability to understand and interpret admissions policies and procedures.
•Ability to communicate information effectively via e-mail, phone and chat.
•Ability to problem-solve and communicate solutions.
•Ability to manage a high volume of inquiries.
•Ability to accurately enter, retrieve and update data in a PC database.
•Ability to produce PC-generated correspondence and reports.
•Ability to manage a variety of tasks in a very busy and ambitious recruitment environment.

Preferred Qualifications
•Previous administrative or call center experience.
•Previous experience in an admissions environment.
•Familiarity with Microsoft Office products.
•Fluency in Spanish or Chinese.

Duties Description The State University of New York System Administration, located in Albany, NY is searching for temporary employees for the positions of Recruitment Response Telecounselor. These positions are the frontline contact for all prospective applicants inquiring about the educational opportunities available at SUNY campuses and SUNY’s admissions procedures. These positions will also have contact with parents, high school counselors and individual Campus Admissions Departments in the course of providing service and information to prospective applicants.

Responsibilities
•Provide information about SUNY’s educational offerings to prospective applicants, their parents and high school counselors via e-mail, phone and chat.
•Communicate the SUNY application process to prospective applicants, their parents and high school counselors via e-mail, phone and chat.
•Provide technical support for SUNY’s online application for admission.
•Advise applicants of the status of pending applications.
•Resolve problems with incomplete applications. Provide information necessary to complete application forms, financial aid forms or other supplemental documentation.
•Conduct outgoing customer service calls on a project basis.
•Accurately enter and update records of prospective applicants in an inquiry management database.
•Enter data from inquiry cards into an inquiry management database.
•Fulfill requests for admissions literature. Create and mail correspondence and information packets.

Additional Comments Note: These temporary positions have been approved for a duration of 6 months.

Some positions may require additional credentials or a background check to verify your identity.

Name Meghan Dinan

Telephone

Fax 518-320-1565

Email Address meghan.dinan@suny.edu

Address

Street SUNY Plaza

City Albany

State NY

Zip Code 12246

 

Notes on ApplyingInterested candidates are invited to apply online at www.suny.edu/SUPEmployment or send a cover letter and resume to SUNY System Administration, SUNY Plaza, Office of Human Resources, Room N438, Albany, NY 12246. Applications accepted until positions are filled.

State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

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