Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Review Vacancy

Date Posted 04/13/17

Applications Due05/04/17

Vacancy ID38328

AgencyEducation Department, State

TitleInformation Technology Specialist 2, Box PIMS-248/01502

Occupational CategoryNo Preference

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $54406 to $69182 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 7 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Albany

Street Address Office of Performance Improvement and Management Services

City Albany

StateNY

Zip Code12234

Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: One year of permanent competitive or 55b/c service as an Information Technology Specialist 2.

§52.6 Transfer: One year of permanent competitive or 55b/c service in a title SG-16 or above deemed eligible for transfer under Section 52.6 of the Civil Service Law.

§70.1 Transfer: One year of permanent competitive or 55b/c service as a Supervising Computer Operator.

Eligible List Appointment: Candidates who are reachable on the Information Technology Specialist 2 eligible list may be considered for appointment.

*Leads to a maximum salary of $69,182 with annual performance advances.

NOTE: If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Duties Description The New York State Education Department’s (NYSED) Performance Improvement and Management Services’ Office of Information Technology Services (ITS) is seeking applicants for an Information Technology Specialist 2 position. The incumbent will work as a member of ITS’ Telecommunications Unit. The Telecommunications Unit supports telephone operations at approximately 48 sites throughout New York State, as well as provides technical guidance and oversight of twenty call centers. Major responsibilities of this position will include, but are not limited to, the following:

• Maintain NYSED voice communications equipment including Voice over Internet Protocol (VoIP) and legacy systems;
• Collaborate with remote site technicians to gather information for VoIP deployments;
• Manage phone moves, adds, and changes for all NYSED locations;
• Serve as a NYSED liaison with all voice equipment and mobile device vendors;
• Request and analyze telecommunication services options and price quotations;
• Coordinate the migration of legacy phone equipment to current technologies;
• Resolve telecommunications billing discrepancies with vendors;
• Work with the helpdesk to troubleshoot any telecom related issues;
• Coordinate phone and computer equipment moves in conjunction with the NYSED Space Planning Office;
• Conduct site visits with vendors and order the installation of cable infrastructure;
• Manage telecommunications services through the use of vendor administrative portals including Verizon and Unite NY;
• Prepare and process orders for cellular wireless equipment;
• Provide technical support for iPhones and other mobile devices;
• Prepare technical documents and forms for users to streamline processes;
• Troubleshoot phone service problems and coordinate with vendors for their resolution; and
• Prepare reports for NYSED management regarding telecommunications usage and costs.

Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. This position requires periodic off-shift and weekend work and occasional day and overnight travel throughout NYS. Candidates from the eligible list will be required to provide verification of degree and/or credentials.

APPLICATION: Qualified candidates should send a resume and letter of interest by May 4, 2017 to omsjobs@nysed.gov (Email submissions are preferred). You must include the Box number (PIMS-248/01502) in the subject line of your email to ensure receipt of your application.

Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address omsjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by May 4, 2017 to omsjobs@nysed.gov (Email submissions are preferred). You must include the Box number (PIMS-248/01502) in the subject line of your email to ensure receipt of your application.

Printable Version