Review Vacancy
Date Posted: 08/02/17
Applications Due: 12/31/17
Vacancy ID: 42745
Position Information
AgencyTaxation & Finance, State
TitleTax Information Aide
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeNS
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $15.17 to $15.17 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Schenectady
Street Address ViaPort Mall Rotterdam
93 West Campbell Road
City Schenectady
StateNY
Zip Code12306
Job Specifics
Minimum Qualifications
Duties Description
The NYS Department of Tax and Finance is actively recruiting
temporary employees. 60 credit hours of
college level coursework or 1 year of clerical support experience in a
customer service environment preferred. Preferred candidates will
possess proven experience in a customer service setting dealing with
the public in person or on the telephone providing
information concerning and/or explaining policies and procedures,
resolving problems, or reconciling accounts. Strong communication
skills, including the ability to communicate professionally while
representing the department, are essential. Under the direct
supervision of a Taxpayer Service Representative 2, duties may
include, but are not limited to, the following:
• Provide telephone assistance by eliciting information from callers to determine the nature of the inquiry, assisting callers with tax filings, answer routine, simple questions about filing requirements or other related information, and route calls to the appropriate specialized units as necessary.
• Resolve routine problems and issues.
• Receive, screen, review, and verify documents.
• Sort and distribute documents, keep appropriate records, and redirect documents as necessary.
• Update and correct records and files.
• Create routine reports, (e.g., personal and unit production, or assist in
preparation of reports by gathering data, tabulating results,
preparing simple charts).
• Operate office machinery, including photocopiers, calculators, computer printers, and scanners.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.
• Research and resolve errors and omissions on tax
returns.
• Comprehend complex agency and program policies and
procedures.
• Perform other related duties as required
Additional Comments Work schedules vary. Part time opportunities may also be available. Positions are available at the ViaPort Mall location: 93 West Campbell Road Schenectady, NY.
All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings. Fingerprinting is required as part of the background check prior to appointment.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Jeanne Hassett
Telephone 518 530-4740
Fax 518 435-8553
Email Address Jeanne.Hassett@tax.ny.gov
Address
Street W.A. Harriman Campus, Bldg 9 Room 256
City Albany
State NY
Zip Code 12227
Notes on ApplyingInterested candidates must complete and submit an applicant
history form and temporary position supplement form (resumes are
optional) located on our public website at:
https://www.tax.ny.gov/about/empopps/default.htm
If completing by mail, completed forms must be mailed to: NYS Department of
Taxation and Finance OHRM Personnel Unit W.A. Harriman State
Office Campus, Bldg. 9, Room 256 Albany, NY 12227
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