StateJobsNY

NY HELPNo

AgencyNYS Gaming Commission

TitleHead Account Clerk

Occupational CategoryNo Preference

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $55494 to $70566 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Schenectady

Street Address One Broadway Center

City Schenectady

StateNY

Zip Code12305

Minimum Qualifications Reachable for appointment from the current Head Account Clerk eligible list #36-589, OR

A current New York State employee eligible for transfer under Section 70.1 of the Civil Service Law.

To see if your title is eligible to transfer, please go to the GOT-IT website:
https://www.careermobilityoffice.cs.ny.gov/cmo/

Duties Description Under the direct supervision of the Director of Claims, Validations and Prize Payments, duties include, but are not limited to, the following:

• Assist the Director of Claims, Validations and Prize Payments with the day to day operations of the Lottery Prize Payments unit.
• Supervise fifteen clerical staff that process Lottery prize claims and subscriptions.
• Oversee staffing and operation of the Schenectady Lottery Customer Service Center, a regional office where prize claims are paid and customers can purchase Lottery tickets. Duties include reconciliation of sales and preparation of cash deposits.
• Oversee staffing and operation of Subscriptions unit ensuring adequate customer service and timely subscriptions processing.
• Assist in handling customer relations issues from prize winners and subscription holders.
• Review all input and edits to the Lottery annuity winner database; ensuring monthly annuity payments to prize winners reflect appropriate withholdings, liens, structured settlement buyouts (prize assignments) and other court ordered adjustments. Requires limited interaction with Counsel’s Office.
• Respond to FOIL requests related to Lottery prize claims.
• Review claims for payment on instant ticket prizes associated with stolen instant books. Approve or deny payment based on circumstances of the claim.
• Assist the Director of Claims, Validations and Prize Payments in responding to prize payment issues reported by staff at the Lottery regional customer service centers and the video lottery gaming facilities.
• Review all jackpot prize claims and communicate directly with claimants to provide payment details including the application of withholding taxes and offset obligations. Coordinate with the Communications office to set up jackpot winner media events and web-only winner announcements.
• Consult and cooperate with the Lottery Security unit to resolve customer claim disputes (e.g. altered tickets, suspicious claims, etc.).
• Other duties as required by the Director of Claims, Validations and Prize Payments.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone

Fax 518-388-3368

Email Address human.resources@gaming.ny.gov

Address

Street PO Box 7500

City Schenectady

State NY

Zip Code 12301

Notes on ApplyingPlease submit a cover letter and resume indicating that you are applying for Head Account Clerk and include the Vacancy ID number. Please indicate your current Civil Service title and clearly indicate how you meet the minimum qualifications for this position. Your Social Security Number may be required to confirm your eligibility.