Review Vacancy
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 3 (Programming), Item #07116
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $84156 to $106454 Annually
Appointment Type Contingent Permanent
Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 or 70.1 of the Civil Service Law.
Transfers:
For 52.6 or 70.1 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Duties Description • Work within a team or directly with users to understand the business requirements for new and/or existing applications.
• Participate in the research phase of new application software and related components.
• Confirm system requirements and prototype with stakeholders for the purpose of acquiring sign off.
• Analyze confirmed business requirements to determine effort of work / effect on existing applications.
• Develop technical specifications to meet business requirements.
• Program applications that meet business and technical requirements.
• Develop comprehensive technical documentation for all applications created and modified.
• Provide production support for ServiceNow applications and platform.
• Work closely with business analysts and system users on problem identification and resolution.
• Monitor applications, email notifications, and logs for technical and/or functional issues which impact production applications and projects.
• Communicate with users and co-workers to understand issues, acquire all pertinent information, and determine urgency of request.
• Collaborate with business unit partners and other IT teams to identify the cause of issues with production applications, and projects, and resolve them.
• Analyze application and application environment to determine the cause (or eliminate suspected causes) of the issue.
• Review issue and determine appropriate course of action.
• Compile list of tasks or modifications necessary to resolve issue.
• Communicate with management and users of expected effort for completing tasks to fix the issue.
• Make any programming changes necessary to fix the issue.
• Escalate issues to next level staff or management as necessary.
• Work with users to determine test scenarios that will provide useful results.
• Create test scripts based on predetermined test scenarios.
• Assist users in the execution of test plans and recording of results.
• Mentor other staff in the development of skills required for tasks listed above.
• Determine what tasks will be required to complete assignments and estimated completion dates.
• Create project plans to outline all aspects of programming and testing.
• Communicate and negotiate with business units to set priorities, to provide feedback of the status of tasks being performed, and to confirm scope and relevancy of the remaining work.
• Inform management and all affected parties about potential or existing issues that may impact schedules and/or deliverables as soon as those issues arise.
• Adjust priorities to ensure estimated completion dates are attained and established deadlines are met.
• Apprise management and other stakeholders of deviations from originally agreed upon priorities, deadlines, or scope in a timely manner.
• Provide guidance and direction during the development of applications and service requests.
• Evaluate staff performance and productivity.
• Ensure proper adherence to time and attendance rules.
• Develop and manage training plans for subordinate staff, and establish, monitor, and ensure predetermined goals/objectives are met.
• Manage/allocate daily workload, identify daily priorities, and assign work.
• Supervise and assist in the training of staff, review system documentation and design documents prepared by staff.
• Establish timetables for completion of projects.
Additional Comments Knowledge, Skills, and Abilities:
• Demonstrated experience with Object Oriented Programming (any Language) (1 to 2 years).
• Demonstrated experience with JavaScript (1 to 2 years).
• Demonstrated experience with ServiceNow Application Development (1 to 2 years).
• Demonstrated experience with Programming Internet Applications.
• Demonstrated experience programming the User Interface of web-based applications.
• Demonstrated experience with HTML.
• Demonstrated experience with SQL/SQL*Plus.
• Demonstrated experience with Java.
• Demonstrated critical thinking, problem solving, and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruit@osc.ny.gov
Address
Street Office of Human Resources
110 State Street, 12th Floor
Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than May 23, 2024. Reference Item #07116-JER in the subject line and on the cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Lisamarie Astarita, lastarita@osc.ny.gov
When responding, please include the reference number and letters listed in this section only. The OER ID # should not be included.